Detail-oriented professional with a strong background in mechanical troubleshooting and equipment maintenance. Committed to safety compliance and team collaboration, contributing to streamlined operations and high-quality service delivery.
Overview
22
22
years of professional experience
Work History
union utility yard worker
MacAllister Machinery Company
Southfield
10.2024 - Current
Assisted customers with loading and unloading equipment safely.
Collaborated with team members to organize workspaces effectively.
Performed general cleanup tasks to ensure a safe working environment.
Followed safety protocols to minimize hazards during daily operations.
Supported management in tracking yard operations and inventory levels.
Fueled and staged rental equipment
Assisted mechanics with repairs and check ins.
Branch Manager
Experigreen Lawn Care
Brighton
06.2024 - 10.2024
Managed daily operations for lawn care services and customer interactions.
Trained staff on service protocols and customer relationship management.
Oversaw inventory management and equipment maintenance for service efficiency.
Developed schedules to optimize workforce productivity and service delivery.
Implemented safety standards to ensure compliance and staff well-being.
Coordinated marketing initiatives to enhance local brand visibility and service uptake.
Facilitated team meetings to align goals and improve communication among staff.
Resolved customer inquiries promptly to maintain client satisfaction and loyalty.
Managed staff scheduling, hiring and training processes.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Monitored financial performance of the branch on a monthly basis.
Resolved escalated customer complaints in a timely manner.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Disciplined employees to encourage compliance with company policies and procedures.
Established and built customer relationships through targeted outreach and initiatives.
Operations Manager
D&G Natures Way Lawn Care
Brighton
04.2004 - 06.2024
Managed daily operations of lawn care services and team coordination.
Responsible for maintaining and servicing 22 fertilizing trucks, tanks, pumps, and ride-on equipment.
Responsible for the maintaining and servicing of multiple pieces of equipment containing small engines
Streamlined workflow processes to enhance service delivery efficiency.
Oversaw inventory management for landscaping tools and supplies.
Developed training programs for new staff in service procedures.
Implemented quality control measures to maintain service standards.
Conducted regular safety audits to ensure compliance with regulations.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Maintained accurate inventory records to track stock levels and minimize costs.
Diagnosed mechanical issues in small engines using advanced troubleshooting techniques.
Repaired and overhauled various small engine components for optimal performance.
Conducted regular maintenance on equipment to ensure reliability and safety standards.
Maintained inventory of parts and tools to support repair operations efficiently.
Enlisted Soldier
United States Army
Fort Knox
10.2021 - 08.2023
operating and maintaining advanced weapons and gps systems
lead physical fitness programs
Supervised junior enlisted personnel during training and deployment missions.
Participated in live-fire exercises to ensure proficiency with individual weapons systems.
Inspected all weapons prior to use to ensure they were serviceable and safe to fire.