Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher S. Alltop

Summary

Sector management professional with strong record in overseeing operational activities and achieving impactful outcomes. Demonstrated expertise in guiding teams towards shared goals and navigating complex challenges. Known for reliability, adaptability, and fostering results-driven environment.

Overview

29
29
years of professional experience

Work History

IT Sector Manager – Enterprise IT

EMERSON ELECTRIC
01.2021 - Current
  • Manage a team of IT professionals that supports multiple locations across the south region.
  • Develop performance plans and goals based on strategic IT initiatives for each employee.
  • Develop and implement cost savings initiatives through site review of IT processes and vendor/contract review.
  • Work in collaboration with service owners to implement Enterprise IT projects across multiple locations simultaneously.
  • Develop and monitor IT budgets for multiple business locations. Review ongoing projects and budgets with business unit executives on a quarterly basis.
  • Lead global efforts to create standardized IT processes and hardware standard.
  • Utilize internal asset management system to manage IT stock.

Manager of Infrastructure – ETC

EMERSON ELECTRIC
01.2014 - 01.2021
  • Manage all aspects of infrastructure for all ETC locations (Missouri, Texas, Mexico, Colorado) including implementing PBXs, Servers, WAN/LAN needs, Copiers, End User Devices, Peripherals and software licensing.
  • Troubleshoot and support users daily with desktop issues in Finance, Marketing, Customer Service and Engineering
  • CaRS representative on the Active Directory Working Group
  • Provide budget planning for infrastructure projects
  • Manage processing of I.T. invoices for accuracy and payment
  • Manage Vendors to acquire products and services at best cost
  • Drove specific savings through a unified copier badge access solution to eliminate 95% of desktop printers
  • Setup the ETC Managed Print Services and cut print costs by over 50%
  • Worked with Insight to setup Adobe Vendor deal for Creative Cloud and Adobe Acrobat licenses and reduced license cost by 25%
  • Manage Campus Support resources to support ETC users
  • Manage ETC software solutions (ININ, DataDivider, Ideas, Team Center, Autodesk, KeyShot)
  • Write and track spending for Asset Requisitions for major hardware infrastructure projects
  • Manage offsite ETC resource in Pharr and Reynosa supporting infrastructure projects
  • Liaison with Emerson Corporate IT functions in security, networking, and telephony as needed to implement projects and troubleshoot
  • Research and integrate new hardware and software technologies

Corporate Support Analyst

EMERSON ELECTRIC
01.2012 - 01.2014
  • Provide Technical support services to all locations on the corporate campus
  • Developed process improvements for helpdesk procedures
  • Work with local I.T. managers on campus to improve support services for their group

Technical Communication Analyst\Help Desk Representative

WELLS FARGO ADVISORS
01.2004 - 01.2012
  • Managed three to five software/hardware outages weekly utilizing conference bridge lines for both technical and business personnel.
  • Updated company IVR with current outage information every three hours or as outages occurred for each individual line of business.
  • Created multiple outage communications daily and communicated outage information to technical and business groups in the company.
  • Maintained daily updates to outage webpages and followed up on outages to insure timely resolution.
  • Troubleshoot customer hardware or software issues. Maintained the highest quality assurance scores, call quantity and first call resolution in the call center.
  • Traveled to satellite offices to setup dell pc's and network equipment onsite.
  • Project lead on multiple projects including dell mother board replacement and new check scanning software. Completed both projects one month ahead of schedule.
  • Created automated macros in Remedy for call tracking and reporting. Increased overall team proficiency by 50% for identifying outages before they were reported.

Accounting Technical Representative

V.H.A.
01.2001 - 01.2004
  • Created automated procedures for vendor reports to be uploaded to the company mainframe. Created MS Access database for tracking all vendor reports. This eliminated 8 manual data entry positions.
  • Reviewed new software to be used in the accounting department including parsing programs for automated report editing and compatibility for upload into the mainframe.
  • Upgraded the Lawson 7.x software to Lawson 8.x

Help Desk Team Manager

Earthlink
01.1997 - 01.2001
  • Managed teams of 20+ representatives – monitored calls and giving feedback to improve team member skills, tracking individual and team progress, holding weekly team meeting to facilitate workflow and communicate company goals and events, creating and delivering monthly reviews to discuss current progress and goal milestones.
  • Awarded Support Manager of the month – This award is given to the supervisor whose team is currently exceeding the company standards by the largest margin during a given month.
  • IRC Support Manager for Phoenix office –Attended weekly policy and support procedure meetings for company IRC support. Developed and communicated new IRC policies for the company.
  • Technical Support Abuse/Security Liaison – Attended weekly abuse/security meeting to discuss support policies for customer abuse complaints and helped develop and communicate new abuse and security policies to the Help Desk.
  • Created a Technical Support Reference Library for call center employees to check out technical manuals and books for development of technical skills. Utilized a recycling program to generate income to support the Library initiative.
  • Developed Help Desk Recognition programs to increase productivity and provide incentives and increase moral. Programs included a monthly incentive program for the highest achievements of Call Quality, Call Quality, and highest FCR in the call center. Utilized call boards to display the “Wall of Fame” displaying each month's current call center leaders.
  • Project manager for testing 3rd party software that was bundled with EarthLink's custom internet software. Organized multiple associates across call centers in Harrisburg and Atlanta. Tested 3rd party software interaction with Earthlink front end software to verify compatibility. Reported compatibility issues to vendors for software changes.
  • Developed Virtual Applications for training on all Internet applications including Internet Explorer, Eudora Light and Macintosh software.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
01.2020

Skills

  • Process management
  • Talent acquisition and development
  • Relationship management
  • Staff development
  • Team leadership
  • Business leadership
  • Strategic planning
  • Project management
  • Process improvement
  • Business growth initiatives
  • Teamwork and collaboration
  • Excellent communication

Timeline

IT Sector Manager – Enterprise IT

EMERSON ELECTRIC
01.2021 - Current

Manager of Infrastructure – ETC

EMERSON ELECTRIC
01.2014 - 01.2021

Corporate Support Analyst

EMERSON ELECTRIC
01.2012 - 01.2014

Technical Communication Analyst\Help Desk Representative

WELLS FARGO ADVISORS
01.2004 - 01.2012

Accounting Technical Representative

V.H.A.
01.2001 - 01.2004

Help Desk Team Manager

Earthlink
01.1997 - 01.2001

Bachelor of Science - Business Administration

Southern New Hampshire University

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Christopher S. Alltop