Summary
Overview
Work History
Education
Skills
References
Timeline
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Christopher Saltzman

Palm Bay,FL

Summary

I have owned DMS Auto Sales since the end of 2019. While at DMS Auto Sales I managed everything besides car repairs. I managed inventory, Sales, Financing, Rep Relations, Auction purchasing, Customer Relations, Accounting and Taxes. I will be the best fit for this position because I have been doing it for my own business for the last 4 years, maximizing profits (front end and back end). I know the ins and outs of every part of a dealership. I have online access to the DMV, issuing temp tags, hard tags and issue registration. I deal with OATO directly with title paperwork and process deals on a daily basis.

Overview

8
8
years of professional experience

Work History

Finance Manager

DMS Auto Sales LLC
Palm Bay , FL
11.2019 - Current
  • Reviewed contracts for accuracy prior to signing by customers.
  • Resolved customer complaints regarding auto financing services in a timely manner.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Provided guidance and advice on the best financing options available for customers.
  • Identified areas where operational efficiencies could be improved within the department.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Developed and recommended personal or commercial loan packages for clients.
  • Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Identified valuable solutions for customers with credit problems.
  • Maintained accurate records of all transactions related to auto finance services.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Prepared and presented financial reports to upper management.
  • Processed applications for new vehicle loans efficiently and accurately.
  • Developed loan contracts and explained contract terms to clients.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Updated client account information and records in company databases.
  • Analyzed customer credit histories in order to determine eligibility for loans.
  • Located and suggested loan packages that met client needs and priorities.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Assessed risk associated with potential borrowers in order to minimize losses.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Analyzed industry trends in order to identify areas that offer potential growth opportunities.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Developed strategies to increase auto finance sales volume while maintaining profit margins.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

Account Manager

PepsiCo
Melbourne, FL
01.2018 - 11.2019
  • Collaborated with sales team to collectively drive growth and market share.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Attended trade shows and conferences as a representative of the company.
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Built and maintained productive relationships with customers and internal partners.
  • Produced sales documents, finalized deals and filed records.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Assisted in developing pricing models based on competitor analysis.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided training and guidance to new Account Managers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Developed strategies to increase revenue from existing accounts.

Ramp Manager

Apex Executive Airport
Melbourne, FL
02.2016 - 01.2018
  • Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
  • Developed and implemented safety protocols to ensure safe operations of ramp activities.
  • Created and maintained detailed records of all incoming and outgoing flights, including cargo manifests and manifests for passenger luggage.
  • Responded quickly to emergency situations involving aircrafts on the tarmac or runway areas.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Maintained accurate documentation related to ramp operations such as weight and balance documents, hazardous material forms.
  • Connected electrical power units and service hoses to aircraft.
  • Monitored staff performance on the ramp to ensure adherence to safety regulations and procedures.
  • Coordinated the loading and unloading process for aircrafts in a timely manner.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.

Education

High School Diploma -

Bayside High School
Palm Bay, FL
05-2014

Some College (No Degree) - Associates in Business

Eastern Florida State College
Cocoa, FL

Skills

  • Performance Analysis
  • Financial Management
  • Strategic Planning
  • Regulatory Compliance
  • Financial Modeling
  • Business Forecasting
  • Continuous Improvement
  • KPI Development
  • Portfolio Management
  • Deal Structuring
  • Customer Satisfaction
  • KPI Management

References

References available upon request.

Timeline

Finance Manager

DMS Auto Sales LLC
11.2019 - Current

Account Manager

PepsiCo
01.2018 - 11.2019

Ramp Manager

Apex Executive Airport
02.2016 - 01.2018

High School Diploma -

Bayside High School

Some College (No Degree) - Associates in Business

Eastern Florida State College

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Christopher Saltzman