Christopher Sanders

• Assisted customers with menu selections and provided exceptional service.
• Maintained cleanliness and organization of dining and kitchen areas.
• Collaborated with kitchen staff to ensure timely food delivery.
• Supported event setups and breakdowns for private functions.
• Monitored inventory levels and assisted with stock management.
• Maintained cleanliness and organization of bar area during busy service hours.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Operated forklifts to transport tires and materials throughout the warehouse.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently lifted materials weighing as much as 50 pounds.
• Assisted team members in organizing tire displays for optimal accessibility.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Used pallet jacks to move items to and from warehouse locations.

Processed payments and contracts on accounts.

• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Recorded all information regarding financial status of customers.
• Researched accounts and completed due diligence to resolve collection problems.
• Responded to customer inquiries and provided detailed account information.
• Processed debtor payments and updated accounts to reflect new balance.
• Handled 15-20 outbound and inbound calls daily with goal of collecting owed debt.
• Managed customer accounts to ensure timely payments and accurate records.
• Contacted customers to discuss and resolve past due accounts.

• Enhanced guest satisfaction by delivering exceptional customer service at front desk, ensuring seamless guest experiences.
• Resolved guest complaints diplomatically, reinforcing positive property reputation and contributing to high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Assisted guests with reservations, modifications, and cancellations efficiently.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Verified guest identification upon check-in to ensure security protocols were followed.
• Ensured accuracy of all reservations, billing details, and room rates.
• Performed concierge duties, including booking restaurant reservations and arranging transportation, to meet diverse guest needs.