Conducted daily morning walkthroughs to verify network stability and ensure all IT equipment (including televisions, badge scanners, and other devices) was fully operational.
Programmed universal remotes for over 20 televisions using a clear, consistent, and organized naming convention.• Developed a comprehensive Standard Operating Procedure (SOP) for the setup and daily use of universal remotes.
•Reorganized the entire IT closet into a logical, well-labeled system with dedicated compartments for frequently used items and secure storage for non-essential equipment.
Reconfigured a high-traffic IT station utilized by over 20 employees daily into an organized, efficient, and unobstructed workspace for improved accessibility and usability.
Designed and built multiple IT workstations with clean, organized cable management and seamlessly hidden components for a professional appearance and optimal functionality
Configured a sound system around the entire complex so employees can seamlessly connect to a speaker of their choice and play what they want while maintaining control through a central system.
Client Systems Technician
USAF Rhode Island Air National Guard, 282nd CBCS
11.2021 - Current
Create operating procedures and document Controlled Unclassified Information (CUI).
Use Active Directory to maintain users and manage resources.
Provide professional support to classified computing environments.
Perform system imaging and help desk functions.
Install and configure software applications like Teams, OneDrive, and Outlook requested by end users.
Document and follow basic IT / IA processes and procedures.
Assist customers with hardware issues and ticket input using ServiceNow software.
Consultant
Polaris Consulting
12.2024 - 12.2025
Audit Companies on their cybersecurity framework using the NIST SP 800-171 federal regulation.
Work with a team of five to investigate a company's business, automation, cybersecurity, and financial defense.
Present solutions for compliance issues, create a plan to integrate better security.
Education
B.S - Cybersecurity
Rhode Island College
B.S - Computer Information Systems
Rhode Island College
Community College of Air Force
Community College of Rhode Island
Skills
Linux
NoSQL
Bilingual - Spanish
Cybersecurity frameworks
Network troubleshooting
System imaging
Active Directory management
Complex Problem-solving
Analytics
Multitasking and organization
Certification
CompTIA Security+ Certified
Professional And Technical Skills
Bilingual (Spanish) proficiency
Imaging
NoSQL
Active Directory
Linux
Projects
Cybersecurity lead, Led a team of 3 to develop an online database and website using Azure services and Google Sites for a non-profit organization to create a seamless donation and marketing portal.
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