Christopher Santiago
Yonkers,NY
Overview
7
7
years of professional experience
Work History
Radiology Assistant
White Plains Hospital
04.2023 - Current
- Enhanced patient experience by providing clear explanations of pre exam procedures for their specific appointment.
- Welcome patients into an amicable atmosphere
- Reduced patient wait times by preparing examination forms, prescriptions and labels prior to patient arrival
- Coordinate with in office physician staff to accommodate emergency examinations
- Efficiently balance on going phone calls/ in person patient request while keeping modalities on schedule
- Perform data entry into EPIC system of patients insurance and update demographics if needed
- Promptly respond and touch base with physician offices, billing department and office managers email and voicemail request
- Streamlined workflow and increased efficiency by maintaining organized records of patient data, exam type, and medical records request.
- Book, reschedule and cancel appointments at request of patients.
Unit Clerk
White Plains Hospital
03.2022 - 04.2023
- Promptly delegate on going patient request to assigned nurse and nurse tech
- Maintain updated medical records within on unit patient charts and maintaining strict HIPAA confidentiality standards.
- Address disgruntled patients or family members concerns and escalate to appropriate rounding RN in necessary
- Adhere to company culture while answering internal and external calls to unit
- Collaborate with in house departments to prepare patients, corresponding staff and appropriate records for patient travel off unit (PACU, MRI, CT)
- Memorize proper procedures for documentation on specialized units (Labor & Delivery, NICU, ICU,CCU ).
- Ensure unit records are prepared for duration of system wide downtime.
- Document all admissions and discharges; alert charge nurse of ED admissions assigned to unit
Lead Receptionist
Alejandro Williams Dental Office
01.2021 - 03.2022
- Provide support to front desk staff during high call volumes and emails
- Enhanced productivity by delegating tasks to front desk assistants at the top of work day.
- Aid on staff DDS to follow up primary and secondary insurance claims
- Balance appointments weeks in advance in coordination with DDS availability
- Documenting eligible expenses for essential supplies and PPE funded by SBA loans.
- Correspond via phone and email with vendors to keep impression supplies well stocked for crown moldings
- Welcome patients into waiting room and ensure proper precautions are adhered to.
- Register new patients and open accounts within office system
- Attend bi weekly meetings with DDS; act as a liaison between upper management and staff members to any changes in front desk processes.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent supply shortages.
Sales Leader
Pier 1 Imports
12.2018 - 11.2020
- Plan and delegate task to respective associates for seasonal show room transitions
- Encourage associates to perform within company culture customer first standards
- Engage and defer client - staff upsets on sales floor
- Lambently promote associates to continue striving for current day store sales goal
- Coordinate with management on upcoming show room project timelines and progress
- Train incoming employees on POS system and trouble shooting procedures
- Rebalance registers when alerted by POS
- Take action to efficiently restaff store after call outs
- Escalate abrupt/frequent call outs to Manager
Sales Associate
Pier 1 Imports
07.2017 - 11.2018
- Greeting & Assisting clients with purchases, online orders & returns
- Advertise new credit accounts for members & receive in store balance payments
- Create statement pieces for customers using client input, event descriptions and budget
- Managing request from clients over the phone for store information, sales & orders
- Organizing & running online orders from stockroom to clients in show room
- Restock merchandise during store downtime
Education
High School Diploma -
Monsignor Scanlan High School
The Bronx, NY05.2016
Bachelor of Science - Biology
Manhattan College
The Bronx, NYBachelor of Science - Nursing
Westchester Community College
Valhalla, NYSkills
- Epic Cadence Training
- Microsoft Word, Excel, Teams
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Radiology Assistant
White Plains Hospital
04.2023 - Current
Unit Clerk
White Plains Hospital
03.2022 - 04.2023
Lead Receptionist
Alejandro Williams Dental Office
01.2021 - 03.2022
Sales Leader
Pier 1 Imports
12.2018 - 11.2020
Sales Associate
Pier 1 Imports
07.2017 - 11.2018
High School Diploma -
Monsignor Scanlan High School
Bachelor of Science - Biology
Manhattan College
Bachelor of Science - Nursing
Westchester Community College