Christopher Santiago
ALLIED UNIVERSAL SECURITY SERVICES
Queens,NY
1
Certification
16
years of professional experience
Focused, alert, and calm Licensed Security Professional with 10 years of experience in protective services. Respectful communication and interpersonal skills, active listener, and strong conflict resolution skills. Demonstrate customer-centric values while maintaining facility security and personnel safety.
Work History
Security Guard
10 Years 9 Months- Secured priceless and irreplaceable documents against threats of terrorism and sabotage.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Supervised property entrances and exits and monitored employee safety.
- Patrolled buildings, facilities and perimeter areas to prevent damage to property.
- Recorded data for incident reports and files promptly, ensuring accurate documentation.
- Implemented security protocols that prohibited trespassing and enhanced overall safety.
- Secured priceless documents against terrorism and sabotage threats, safeguarding valuable assets.
- Checked and secured building entrances.
- Inspected and locked all building entrances to ensure security during hours of operation.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Conducted fire watch patrol and asset protection surveillance for occupied and unoccupied condominium units during construction phase.
Salesperson
2 Years 3 Months- Provided customer service of the highest quality, and sold high end cigar and tobacco products.
- Cultivated productive customer relationships through personalized service and strong product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Negotiated prices, followed company cash handling policies and procedures to ensure the security of assets.
- Resolved customer inquiries and complaints efficiently and communicated respectfully with a diverse client base.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Team Leader, Food Prep, Cashier
2 Years 9 Months- Served customers in dining room, maintained tidy tables, and processed transactions as cashier to enhance dining experience.
- Earned promotion to leadership position for strong work ethic and commitment to delivering exceptional customer service.
- Evaluated and motivated team members to enhance customer satisfaction and loyalty, contributing to retention and growth.
Education
GED
Skills
CCTV monitoring
Metal Detector
Fire Alarm Systems
Smartphone
Walkie-Talkie
File/Records Maintenance
Time Management
Incident Reporting
Patrolling & Surveilling
Access Control
Certification
NY State Security Guard License
8-Hour & 16-Hour Security Training Certificates
CPR/AED Certificate
Timeline
Security Guard
ALLIED UNIVERSAL SECURITY SERVICES
01.2016 - CurrentRead More
Salesperson
BARCLAY REX CIGAR SHOP
01.2014 - 04.2016Read More
Team Leader, Food Prep, Cashier
PRET A MANGER
07.2010 - 04.2013Read More
NY State Dept. of Education
GED
Read More