CHRISTOPHER SARVER
Parma Heights,US
Summary
Service-driven, Mature, Professional in customer-focused management with experience identifying issues and implementing solutions. Positive, Flexible, Customer-focused, Relationship builder, Strong verbal communication, Customer service and satisfaction focused. Able to properly communicate with irate customers and resolve issues. Have opened and closed stores by myself and operated the store by myself.
Overview
6
6
years of professional experience
Work History
Ambassador
Clear
01.2022 - Current
- Worked with members of the service as well as the general public at Cleveland Hopkins International Airport
- Verify members identities with their unique biometrics for TSA and successfully communicate with TSA on a daily basis
- Worked full time and acclimated well enough to be one of the few trusted to "Run the lane" by myself
- Sold the service to those who were interested and answered any questions they had about the service
- Answered any questions brought to me by the general public or took the necessary steps to get the answers they were seeking
- Assisted members of the service and general public anyway possible even if not in the job description.
- Greeted customers and clients to create welcoming atmosphere.
Cashier
Harbor Freight Tools
09.2021 - 12.2021
- Educated customers about the inside track club membership promotions to increase sales
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging products quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Efficiently and accurately processed a large number of transactions
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Helped coworkers who unloaded the delivery trucks and moved new merchandise to the floor.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Associate
Lowe's Home Improvement
02.2021 - 09.2021
- Was able to provide services quickly and with a high level of accuracy
- Complete customers paint orders in a quick and timely fashion
- Answer any questions about paint, the products themselves, or about general procedures for painting
- Assisted in other departments to the best of my ability as well as with inventory received on the delivery trucks.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
Assembly Line worker
Ashley Furniture
01.2021 - 02.2021
- Double-checked the position and alignment of each component to avoid mistakes and waste
- Used hand and power tools like nail guns and hammers to complete durable assemblies and subassemblies
- Collaborated closely with others in team-oriented settings to maintain line productivity
- Kept work areas clean by removing trash and debris and organizing all tools in preparation for the next shift
- Followed the outlined specifications to implement effective assembly plans.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
Customer service associate
Sherwin williams
01.2020 - 01.2021
- Reduced downtime and resolved issues in customer sales and support
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Created a welcoming environment for customers by keeping the store organized and clean
- Used excellent communication to connect with customers, assess needs, and present solutions
- Assisted and greeted customers on the sales floor, restocked merchandise on shelves, straightened merchandise at store closing, and took inventory
- Provided primary customer support to internal and external customers in a fast-paced environment
- Educated customers about promotions to increase sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer service associate
Sherwin-Williams, Corporate Office
07.2019 - 12.2019
- Reduced downtime and resolved issues in customer sales and support
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Created a welcoming environment for customers by keeping the store organized and clean
- Used excellent communication to connect with customers, assess needs, and present solutions
- Assisted and greeted customers on the sales floor, restocked merchandise on shelves, straightened merchandise at store closing, and took inventory
- Knew how to operate a cash register, including how to process sales discounts and refunds
- Educated customers about promotions to increase sales
- Greeted customers as they entered the store and advertised sales or special events
- Followed all of the company's policies, procedures, and safety guidelines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Harris Teeter
02.2019 - 07.2019
- Credit cards, checks, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Provided attentive and skilled assistance to all customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Customer Service Associate
Lowes Home Improvment
06.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Cashier
Magic Mart
09.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Pulaski County Senior High School
05.2016
Skills
- Customer Loyalty
- Local Directions
- Customer Inquiries
- POS Transactions
- POS Inventory System Operation
Timeline
Ambassador
Clear
01.2022 - Current
Cashier
Harbor Freight Tools
09.2021 - 12.2021
Associate
Lowe's Home Improvement
02.2021 - 09.2021
Assembly Line worker
Ashley Furniture
01.2021 - 02.2021
Customer service associate
Sherwin williams
01.2020 - 01.2021
Customer service associate
Sherwin-Williams, Corporate Office
07.2019 - 12.2019
Cashier
Harris Teeter
02.2019 - 07.2019
Customer Service Associate
Lowes Home Improvment
06.2018 - 12.2019
Cashier
Magic Mart
09.2017 - 05.2018
High School Diploma -
Pulaski County Senior High School
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