Resilient Customer Sales Associate experienced in customer relationship management and sales strategy development. Achieved customer satisfaction and loyalty through effective communication, problem-solving, and negotiation skills. Focused on delivering exceptional service and contributing to team goals in fast-paced retail environments.
Overview
38
38
years of professional experience
Work History
Owner/Operator
Maid By Nature Cleaning Services
Trenton
01.2006 - Current
Managed house cleaning services including weekly, bi-weekly, monthly, and move-in/move-out cleans, ensuring high standards of sanitizing, disinfecting, and organizing. Oversaw 3 full-time employees, handling payroll and inventory assessment while producing environmentally friendly cleaning products.
Managed Maid By Nature Cleaning Services scheduling and client bookings.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Supervised residential cleaning crews and daily service routes.
Inspected homes and offices for cleaning quality and detail.
Coordinated supply orders, inventory, and cleaning equipment readiness.
Communicated with clients about service requests and cleaning preferences.
Handled estimates, invoices, and customer account records.
Resolved service issues and supported consistent Maid By Nature standards.
Driver
City Wide
Toronto, AZ
06.2002 - 03.2023
Drove passengers to destinations safely and efficiently. Conducted training sessions for new employees
Transported supplies to various City Wide client locations.
Delivered supplies to City Wide client sites.
Loaded and unloaded equipment from company vehicles.
Co-Owner
Newtonville Convenience Store & Cafe
01.2012 - 01.2015
Delivered customer service in retail, managed lottery ticket sales, and served food and beverages in restaurant to enhance customer experience.
Oversaw cash handling, register balancing, and daily sales reconciliation.
Ordered inventory for grocery, coffee, and prepared food supplies.
Ordered and managed inventory for grocery, coffee, and prepared food supplies to ensure product availability.
Roughneck Leasehand
Precision Drilling
Grand Prairie
01.2008 - 11.2008
Assisted with drilling operations on-site
Cleaned drilling rig equipment to maintain operational efficiency., Washed and maintained employee uniforms., Food Catering, Performed drill pipe insertion and extraction for operations, Managed reservoir drainage processes to maintain site safety, Mixed invert drilling compounds for operations of Drilling Compounds, Conducted ore sampling to assess material quality and report to Chief Engineer.
Managed Maid By Nature Cleaning Services scheduling and client bookings.
Supervised residential cleaning crews and daily service routes.
Inspected homes and offices for cleaning quality and detail.
Delivery Driver
Go -Express Same-Day Courier (Toronto)
Toronto
01.2000 - 01.2002
Completed same-day courier pickups and deliveries across Toronto routes.
Executed same-day pickup and delivery of time-sensitive goods, ensuring timely service. Logistics and Cross- Border Transit.
Coordinated with dispatch for updated delivery instructions and route changes.
Verified shipment details and obtained proof of delivery signatures.
Assistant Custodian
Ontario Bible College and Theological Seminary
01.1989 - 01.1991
Cleaned floors using specialized equipment and techniques., Performed stripping of floors using appropriate equipment to prepare surfaces for Waxed floors to enhance shine and protect surfaces.., waxing, Managed laundry services by washing, drying, and folding linens and cleaning uniforms., Executed minor plumbing repairs to ensure functionality of facility fixtures. and Conducted basic electrical repairs to maintain proper functioning of facility lighting and equipment.. Conducted exterior grounds keeping, landscaping, and window washing to enhance aesthetic appeal and ensure cleanliness.
Cleaned campus classrooms and offices at Ontario Bible College and Theological Seminary.
Swept, mopped, and vacuumed hallways, stairways, and common areas.
Cleaned floors using appropriate equipment and techniques., stripping, waxing, laundry, Conducted minor plumbing repairs to maintain facility fixtures and ensure operational efficiency.. Conducted exterior grounds keeping, landscaping, and window washing to enhance aesthetic appeal and ensure cleanliness.
Education
High School Diploma-Honours -
Miramichi Valley High School
New Brunswick
Political Science/Psychology
Trent University
Skills
Mechanics, Dangerous Goods Handling, Confined Space Safety, H2S Training, Dangerous goods transport, Inventory assessments, Cleaning expertise, Food safety management, Employee interaction, Route optimization, Logistics coordination, Operational efficiency and Training of New Employees