Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Scalzi

Las Vegas,NV

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

14
14
years of professional experience

Work History

Supervisor

Lee's Discount Liquor
01.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.

Carrier Relations

Knight/Swift Transportation
12.2018 - 07.2023
    • Vetting carrier paperwork making sure all legal documents are provided to haul for company.
    • Quality checks on carriers history as a driver to make sure nothing illegal has taken place
    • Process training for all new brokers
    • Work Closely with Brokers and Carriers to have better understanding of all processes.
    • Take phone calls and emails from carriers to help with all needs
    • Offer sales of fuel program and insurance with the company
    • Data entry
    • Run reports providing information from the prior.
    • Work Closely with team and make sure all metrics are met.

Quality Analyst

Sutherland Global Services
10.2016 - 09.2018
  • Listened to phone calls and scored/reviewed agents customer service skills and coaching on how team treats the customer
  • Reviewed each call with scoring system
  • Coached each agent on how the team spoke with customer
  • Running reports to review metrics to find which sections the team was having most trouble in.
  • Running portion of training courses for new hires for proper customer service
  • Working closely with clients and customers to go over progress of employee
  • Calibrating with the team to make sure all are aligned with the scoring metrics
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Administered 40 internal quality audits and assessed results to inform corrective action measures.

Inventory Control Specialist

Kuehne + Nagel/Honeywell
01.2010 - 03.2016
  • Picked and pulled inventory for kits and verified all items were in kit
  • Trained all new employees and did all onboarding documents
  • Cycle Counts
  • Inventory control through SAP system
  • Ran audits for safety and security
  • Worked with ESD and Moisture Sensitive parts
  • Ran reports of missing inventory
  • Picking and Pulling
  • On-boarding training with new employee's
  • Training with all employees of how to properly pull parts
  • Ran two wall to wall inventory audits with reconciliation
  • Ran daily metrics of how many parts were being pulled by each employee
  • Build several power point presentations for training
  • Learned the restock area and special requirements areas
  • Worked in research and development area
  • Worked with quality inspection area to help set up area's

Education

High School Diploma -

Leuzinger High School
Lawndale, CA
2008

Skills

  • Cash Handling Expertise
  • Staff Management
  • Hiring and Training
  • Administrative Duties
  • Data Analysis
  • SOP Development
  • Correction Plans
  • Training and Development
  • Quality Control
  • Phone Inquiries

Timeline

Supervisor

Lee's Discount Liquor
01.2023 - Current

Carrier Relations

Knight/Swift Transportation
12.2018 - 07.2023

Quality Analyst

Sutherland Global Services
10.2016 - 09.2018

Inventory Control Specialist

Kuehne + Nagel/Honeywell
01.2010 - 03.2016

High School Diploma -

Leuzinger High School

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Christopher Scalzi