Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christopher Scarbrough

North Carolina,NC

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include coaching team members, problem solving, and budgeting and development. Demonstrating the ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

17
17
years of professional experience

Work History

Store Manager

Goodwill of the Southern Piedmont
Lincolnton, NC
02.2021 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.

Assistant Team Leader

BIG LOTS
Mooresville, NC
02.2019 - 02.2021
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Plan budgets and authorize payments and merchandise returns
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and timecards
  • Review inventory and sales records to prepare reports for management and budget departments
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Resolve customer complaints regarding sales and service
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs

Assistant Store Manager

WALMART
Gastonia, NC
09.2015 - 01.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Cap team 2 Supervisor

WALMART
Denver, NC
06.2014 - 09.2015
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance
  • Train workers in proper operational procedures and functions and explain company policies
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications
  • Meet with managers or other supervisors to stay informed of changes affecting operations
  • Resolve customer complaints regarding worker performance or services rendered
  • Analyze and record personnel or operational data and write related activity reports
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control or purchasing
  • Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services
  • Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials
  • Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate
  • Interview, select, and train warehouse and supervisory personnel
  • Plan, develop, or implement warehouse safety and security programs and activities

Grocery/General Merchandiser

WALMART
Denver, NC
10.2011 - 06.2014
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Clean display cases, shelves, and aisles
  • Receive, open, unpack and issue sales floor merchandise
  • Compare merchandise invoices to items received to ensure that shipments are correct
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Keep records on the use and/or damage of stock or stock handling equipment
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Aid or direction to other stockroom, warehouse, or storage yard workers
  • Dispose of damaged or defective items or return them to vendors
  • Determine sequence and release of back orders according to stock availability
  • Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary

Inventory Management Specialist

WALMART
Sarasota, FL
07.2010 - 10.2011
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Receive and count stock items, and record data manually or using computer
  • Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
  • Keep records on the use and/or damage of stock or stock handling equipment
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors

Retail Sales Associate

SPORTS AUTHORITY
Sarasota, FL
10.2007 - 01.2010
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Receive, open, unpack and issue sales floor merchandise
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Clean display cases, shelves, and aisles
  • Compare merchandise invoices to items received to ensure that shipments are correct
  • Transport packages to customers' vehicles
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Stamp, attach, or change price tags on merchandise, referring to price list
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Solicit sales of new or additional services or products

Education

High School -

SARASOTA HIGH SCHOOL
Sarasota, FL
01.2007

Skills

  • Proficient in Microsoft Word and Excel
  • Goal-oriented
  • Store operations
  • Excellent decision-making
  • Excellent communication skills
  • Exceptional in team building and leadership
  • Time management and problem-solving skills
  • Recruiting and hiring
  • Operational budgeting
  • Merchandise planning
  • Excellent at setting goals and performance

References

  • Lisa Carter, Former Store Manager at Walmart, Gastonia, NC, 828-320-7340
  • Linda Ryan, Former Assistant Manager at Walmart, Gastonia, NC, 443-536-1914
  • Jennifer Renquist, Assistant Manager at Walmart, Gastonia, NC, 704-616-6726
  • Ben Serviss, Friend of the family – 12+ years, 941-313-0277
  • Anna Rhyne, Service Lead at Big Lots, Mooresville, NC, 704-743-6550

Timeline

Store Manager

Goodwill of the Southern Piedmont
02.2021 - Current

Assistant Team Leader

BIG LOTS
02.2019 - 02.2021

Assistant Store Manager

WALMART
09.2015 - 01.2019

Cap team 2 Supervisor

WALMART
06.2014 - 09.2015

Grocery/General Merchandiser

WALMART
10.2011 - 06.2014

Inventory Management Specialist

WALMART
07.2010 - 10.2011

Retail Sales Associate

SPORTS AUTHORITY
10.2007 - 01.2010

High School -

SARASOTA HIGH SCHOOL

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