Christopher Schauer
Newberg,OR
Summary
Over the past 18 years I have been given the opportunity to be involved in many operational aspects of the restaurant business at multiple levels of management. My career has offered me the opportunity to be a Senior General Manager, a Certified Corporate Trainer, as well as a Director of Operations. My responsibilities were not limited to being in charge of implementing and enforcing company policies, procedures, and standards in all customer and employee related fields at a multi-unit level. I am a dedicated and hardworking manager that inspires and leads the company and employees to success.
Overview
20
20
years of professional experience
Work History
Training General Manager
Buffalo Wild Wings
Tualatin, OR
02.2023 - Current
- Manage and train our Assistant, Department Managers, and Bench GM's to effectively run daily operations of the sports bar.
- Control labor hours and inventory costs through hands-on management and proactive changes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintain a very high level of compliance with company policies and procedures for food safety, sanitation, and quality.
- Formulate and implement strategies to increase sales and build customer loyalty.
- Motivate staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximize quality assurance by completing frequent line and equipment checks.
- Assist in development of employee assessments to measure performance opportunities.
- Assisted in recruiting, hiring and training of new managers and team members.
Operating Partner
PF Changs Restaurant
Lynnwood, WA
09.2022 - 03.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior General Manager
Shari's Cafe And Pies
Beaverton, OR
04.2004 - 09.2022
- Supervised daily operations of up to 10 multi-million dollar Restaurants.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Collaborated with management to reduce waste and expenses, while optimizing efficiency.
- Correctly calculated inventory and ordered appropriate supplies.
- Assisted in recruiting, hiring and training of team members.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Conducted timely performance evaluations for all staff.
- Trained, Developed, and Mentored Assistant and General Managers through all levels of company training ensuring effective methods, operations and company procedures.
- Actively participated in ongoing customer service programs to build sales and community support.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enforce all aspects of food safety procedures and immaculate cleanliness throughout the restaurants by implementing company standards and policies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
North Collins Junior-Senior High School
North Collins, NY06.1995
Skills
- Natural Leader
- Passion for customer service
- Strong Work Ethic
- Customer Retention
- Result oriented
- Conflict resolution techniques
- Proven corporate trainer
- Proven cost-control expert
- Trained in performance and wage reviews
- Business operations expertise
- Marketing and advertising
- Expertise in food safety and sanitation techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Training General Manager
Buffalo Wild Wings
02.2023 - Current
Operating Partner
PF Changs Restaurant
09.2022 - 03.2023
Senior General Manager
Shari's Cafe And Pies
04.2004 - 09.2022
High School Diploma -
North Collins Junior-Senior High School
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