Christopher Schiller
Baxter,TN
Summary
I have been in the Restaurant Industry for 23 years with long tenures at three different companies. Ambitious and results-oriented Director of Operations with over four years of experience creating strategic alliances with managers to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives. Results-focused with progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining systems and processes. . Always taking on more responsibility and doing stretch assignments without hesitation. Utilizing the skillset and availability of people and resources around me to solve system issues and get results to where they need to be with the support of the team.
Overview
22
22
years of professional experience
Work History
Director of Operations
SPB Hospitality
Houston, TX
10.2021 - Current
- High energy inspirational team builder focused on culture and elevating standards in a group using relationship building and inspiring interpersonal growth to achieve best in class result's with market.
- Q1 2024 Profits 101.6% over Budget. (Company best)
- 2023 YTD best market in COGS, Total Labor, OPEX, Sales and profitability vs. budget all done with the worst occupancy in the company.
- 46 Weeks straight of SSS growth.
- 48 Weeks of outperforming all other markets on SSS.
- 8% or more over company average on SSS for QTD and YTD
- Consistently the first market done with any new initiatives and compliance directives.
- New age leadership approach focused on the way we come across to team members and guests and growth centered teaching and retaining.
- Lowest turnover in market this calendar year. Waitlist of managers to join team in the region.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
General Manager
Logan's Roadhouse, Inc.
Nashville, TN
03.2019 - Current
- 1.5 years of operating as a GM for 2 or more locations.
- Operated as the regional manager anytime superior had vacation or other things come up. Leader in peer group.
- Operating and working in 2 to 4 locations a week and developing systems and processes to be implemented in these locations.
- Consistently working 6 to 7 days a week to help other stores in the area and do anything asked or directed to do.
- Subject matter expert in safety and sanitation as well as food quality/cost.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin target. Have rarely missed a labor, food cost, or BCI budget in my tenure as General Manager
- As a GM for 2 years helped promote 14 team members into Team leads, 12 team leads into Managers, 3 FOH managers into KM's,helped develop 2 manager into AGM's, and 1 AGM into a GM.
- Maintain company standards and increased profitability by a wide margin.
- Won 4 core value awards for our market.
- Managed scheduling for 72 employees to ensure optimal productivity. For a window of time managed scheduling for 2 stores and over 120 team members.
- Promoted profitability of our Dining business by tracking performance indicators and driving corrective action including local area marketing and other community building initiatives.
Kitchen Manager
Logan's Roadhouse
Dickson, TN
09.2015 - 03.2019
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Actively participated in staff meetings and operated as an effective Kitchen Manager.
- Personally created a culture of positive attitude and good behavior through development and interpersonal relationships.
- Ran a store #1 in the company for Food Cost and Guest scores.
- When placed in charge of my own kitchen through the efforts of our team members we brought our store to a consistent #2 out of 196 stores for food cost.
NRO Trainer FOH and BOH
Famous Daves
Sioux City, IA
03.2002 - 03.2012
- Host, WIndow, Expo, Prep, Dishwasher, Togo, Catering, Continually supervised the training and cross training of all new kitchen staff for all phases of preparations in new stores.
- Was extremely effective during high volume business hours with an unparalleled sense of urgency.
- Built and fostered a team environment always having a optimistic and positive attitude with the drive to put in the work consistently.
Education
Exercise Science and Psychology
5 Years of College
Dakota State University
Skills
- Culture Building and Proper training
- Performance improvements
- Focused and disciplined analysis and problem solving
- Quality control and guest service-oriented
- Excellent at problem solving
- Fast learner with strong attention to detail
- Guest satisfaction
- Inventory
- Team leader
- Managing
- Promotion
- Top talent recruiting, hiring and retention
Accomplishments
- Was a top 10 store in the company raising Autism Speaks donations.
- Consistently 15%+ over budgeted sales.
- Was the 1 Logan's General Manager selected to pilot a new invoicing program.
- Food Cost and Kitchen subject matter expert
- Became a Certified Training General Manager at 2 separate locations.
- Served as key contributing member to Leadership team
- Helped promote almost all managers and team leads I worked with.
- Ran the number 1 store in the company for 8 months straight as a Kitchen Manager
- Won the Relentless Improvement core value award as a GM
- Won the Embrace Change core value award as a GM
- Won the Accountability for Results core value award as a GM
- Won the Integrity in All Actions core value award as a GM
- Successfully trained 30+ Managers as a training manager
Timeline
Director of Operations
SPB Hospitality
10.2021 - Current
General Manager
Logan's Roadhouse, Inc.
03.2019 - Current
Kitchen Manager
Logan's Roadhouse
09.2015 - 03.2019
NRO Trainer FOH and BOH
Famous Daves
03.2002 - 03.2012
Exercise Science and Psychology
5 Years of College
Dakota State University
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