Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Schlomann

Oakdale,NY

Summary

I am a very Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am proud to say i am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Im very well at maintaining a strong focus and positive attitude in stressful situations and high-volume environments. I am very organized and dependable, i have much success in managing multiple priorities with a positive attitude. A strong willingness to take on added responsibilities to meet team goals. I am a hardworking and a passionate job seeker with strong organizational skills, who's eager to secure the desired position.

Overview

3
3
years of professional experience

Work History

Restaurant Server

The View
03.2023 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Delivered services to customer locations within specific timeframes.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Improved table organization by implementing efficient section assignments within the restaurant layout.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Food Runner

Snapper Inn
06.2022 - 08.2022
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.

Barback

Dive Kismet
07.2021 - 05.2022
  • Restocked ice, condiments, and snacks.
  • Monitored dining room inventory and replenished as necessary.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Restaurant Host

Dive Kismet
06.2021 - 05.2022
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted return business through attentive service and genuine rapport-building with guests.
  • Contributed to increased daily sales by upselling promotions, menu items, and special events to guests while waiting for their tables.
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
  • Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered customer questions about hours, seating, and menu information.
  • Provided patrons with estimated waiting times during peak service hours.
  • Streamlined check-in process by utilizing digital reservation platforms, reducing wait times and improving guest experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Restaurant Busser

Dive Kismet
06.2021 - 05.2022
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Assisted customers with carry-out service.

Barback

Standard Rec
04.2021 - 06.2021
  • Restocked ice, condiments, and snacks.
  • Monitored dining room inventory and replenished as necessary.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Replaced empty kegs and soda syrups.
  • Delivered food to customers at bar and tables.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.

Education

No Degree - English Language And Literature

St. Johns University
Queens, NY
05.2027

High School Diploma -

St. John The Baptist Diocesan Highschool
West Islip, NY
06.2023

Skills

  • Upselling
  • Strong Work Ethic
  • Performance Improvement
  • Salesmanship
  • Sales expertise
  • Team Leadership
  • Quality Control
  • Organization
  • High Energy and Stamina
  • Guest Relations Management
  • Hospitality best practices
  • Memory retention
  • Guest Engagement

Timeline

Restaurant Server

The View
03.2023 - Current

Food Runner

Snapper Inn
06.2022 - 08.2022

Barback

Dive Kismet
07.2021 - 05.2022

Restaurant Host

Dive Kismet
06.2021 - 05.2022

Restaurant Busser

Dive Kismet
06.2021 - 05.2022

Barback

Standard Rec
04.2021 - 06.2021

No Degree - English Language And Literature

St. Johns University

High School Diploma -

St. John The Baptist Diocesan Highschool

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