Christopher Schmid
Tonawanda,NY
Summary
- Experienced Member Service Representative skilled at resolving customer conflicts, driving revenue growth, and fostering positive relationships. A customer-focused and personable professional with a proven track record in maintaining high levels of customer satisfaction and contributing to company success.
- High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.
- Results-driven Collections Specialist known for high productivity and efficient task completion. Specialize in negotiation, debt recovery strategies, and regulatory compliance. Excel in communication, problem-solving, and empathy to navigate complex situations and achieve positive outcomes. Committed to maintaining professionalism and integrity in challenging environments.
Overview
14
14
years of professional experience
Work History
Member Service Representative
AAA of Western & Central NY
Amherst, NY
03/29/20 - Current
- Provided guidance to members on how best to use products or services offered by the organization.
- Greeted customers in a friendly and professional manner.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Explained various types of memberships available to customers in order to meet their individual needs.
Collections Specialist
New Era Asset Management
Buffalo, NY
07.2017 - 08.2023
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Collections Agent
Alliant Capital Management
Amherst, NY
02.2011 - 05.2017
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Researched customer accounts for any discrepancies or outstanding payments.
- Conducted skip tracing activities to locate delinquent customers.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Education
GED -
Cleveland Hill High School
Cheektowaga, NY05-2006
Skills
- Product Sales
- Service Upselling
- Membership renewals
- Member retention
- Issue Resolution
- Account Management
- Complaint Handling
- Dispute Resolution
- Customer Support
Timeline
Collections Specialist
New Era Asset Management
07.2017 - 08.2023
Collections Agent
Alliant Capital Management
02.2011 - 05.2017
Member Service Representative
AAA of Western & Central NY
03/29/20 - Current
GED -
Cleveland Hill High School
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