Dynamic business owner with a proven track record at CLS Tile & Marble Inc., excelling in financial management and customer service. Successfully implemented strategies that enhanced client satisfaction and loyalty, while effectively negotiating vendor contracts. Passionate about leading teams to achieve project goals and ensuring quality control in every aspect of operations. I have experience in Procore, QuickBooks, and Microsoft programs for business.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner
CLS Tile & Marble Inc.
Port Saint Lucie, FL
10.2013 - Current
Managed daily operations of business, including hiring and training staff.
Oversaw budgeting and financial management.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Maintained relationships with existing clients by providing superior customer service.
Oversaw and coordinated vendor relationships by negotiating deliverables, costs, and quality standards.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Tile Contractor
Caribbean Granite and Marble Inc.
Saint Thomas, USVI
12.2007 - 10.2013
Applied waterproofing membranes to surfaces before tiling.
Conducted a thorough inspection of the job site prior to beginning tile installation.
Determined proper layout pattern based on customer preferences.
Mixed thinset mortar, grout and other adhesives for use in tile installations.
Received deliveries from suppliers and verified accuracy of order items against invoice documents.
Repaired cracked or chipped tiles by removing them and replacing with new ones.
Laid out patterns of floor tile according to customer design requirements.
Removed old wallboard, plaster or masonry in preparation for tile installation.
Cleaned up work area at the end of each day's work session.
Checked all installed tiles were level before applying grout between them.
Provided technical advice on different types of tiles available on the market.
Sealed finished product with silicone caulk or wax sealant for protection against water damage.
Completed post-installation inspections and processed work invoices.
Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
Handled many installations each month smoothly.
Reviewed blueprints and work instructions to determine and execute requirements.
Identified materials and amount of labor required for project completion after reviewing blueprints.
Prepared cost and labor quotes based on estimated time and materials needed.
Tile Contractor
Treasure Coast Tile and Marble
Vero Beach, FL
01.2000 - 12.2007
Reviewed bid documents to determine scope of work, timeline requirements, and associated costs for projects.
Maintained accurate records of all correspondence between vendors and subcontractors during the course of projects.
Created detailed Requests for Proposal documents outlining project goals and objectives to be submitted to prospective contractors.
Prepared monthly reports on the status of all subcontracts in progress or completed.
Inspected job sites for quality control purposes.
Managed multiple concurrent projects while ensuring strict adherence to timelines and budgets.
Negotiated cost effective solutions with subcontractors to maximize resources and minimize expenses.
Conducted regular site visits at various locations throughout the duration of construction projects in order to monitor progress.
Established relationships with local suppliers in order to obtain competitive pricing on materials needed for projects.
Monitored subcontractor activities, including work progress, labor costs, materials used, and other related issues.
Participated in weekly staff meetings with general contractors to review current project statuses.
Inspected work site following each shift and removed debris to keep area clean.
Managed and partnered with contractors to monitor performance and meet tight project deadlines.
Followed safety protocols to avoid job site accidents and damage to property.
Maintained construction equipment to prevent malfunctions and lost productivity.
Interacted with homeowners to understand the job specifics and expectations.
Adapted project plans and strategies in response to unforeseen challenges or changes in scope.
Managed project budgets, tracking expenditures and implementing cost-saving measures to maximize profitability.
Assistant Manager
Park Avenue BBQ Grille
Stuart, FL
01.1994 - 03.2000
Developed a system for tracking inventory and ordering supplies as needed.
Created reports on sales trends, inventory levels, and financial data.
Resolved conflicts between team members in an effective manner.
Communicated regularly with customers to gain insights into their needs.
Coordinated with other departments to ensure smooth flow of operations.
Managed customer service inquiries and complaints in a timely manner.
Maintained accurate records of sales transactions using point-of-sale systems.
Ensured compliance with safety regulations and company policies.
Conducted regular performance reviews for employees to identify areas of improvement.
Monitored employee attendance records, timekeeping, and payroll information.
Collaborated with management on developing strategic plans for achieving business goals.
Supervised daily operations including scheduling shifts, assigning duties.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Organized training sessions for new hires to familiarize them with the workplace environment.
Interviewed prospective employees and provided input to HR on hiring decisions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Martin County High School
Stuart, FL
09-2000
Skills
Financial management
Project management
Vendor negotiation
Customer service
Marketing strategy
Staff training
Quality control
Safety compliance
Profit and loss analysis
Project estimating
Bidding processes
Contract management
Business management
Problem-solving aptitude
Blueprint reading
Team supervision
Cost estimation
Waterproofing techniques
Commercial and residential projects
Tile installation expertise
Certification
Structural Tile License.
Affiliations
I enjoy fishing and boating in my time off. I also like spending time with my family as well as gardening, cooking and woodworking.