Christopher Schultz
Guest Service Manager
Ogdensburg
Summary
Dynamic Guest Service Manager with a proven track record at Concord Hospitality, excelling in guest relations and complaint handling. Adept at operations management, I foster team collaboration and uphold brand standards, ensuring exceptional service delivery. My strong communication skills and commitment to staff development drive continuous improvement and enhance guest experiences.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Guest Service Manager
Concord Hospitality
10.2023 - Current
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Attended to customer needs, responding to questions, complaints and escalations.
- Oversaw lobby operations and concierge services.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
Night Auditor
Concord Hospitality
12.2022 - 10.2023
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Meter Reader
PSE&G
03.2022 - 12.2022
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Repaired non-functioning meters and tested to verify operational status.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
Police Dispatcher
South Hackensack Township
10.2020 - 04.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
Department of Public Works
Borough Of Ridgefield
06.2011 - 03.2022
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Department of Public Works
Borough Of Ridgefield
06.2011 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Criminal Justice
Rutgers University, Newark
Newark, NJ01-2016
Skills
Team management
Guest relations
Complaint handling
Operations management
Exceptional communication
Staff training and development
Brand standards adherence
Certification
American Hotel & Lodging Association
Timeline
Guest Service Manager
Concord Hospitality
10.2023 - Current
Night Auditor
Concord Hospitality
12.2022 - 10.2023
Meter Reader
PSE&G
03.2022 - 12.2022
Police Dispatcher
South Hackensack Township
10.2020 - 04.2022
Department of Public Works
Borough Of Ridgefield
06.2011 - 03.2022
Department of Public Works
Borough Of Ridgefield
06.2011 - 03.2021
Bachelor of Science - Criminal Justice
Rutgers University, Newark