Christopher Scott
New Fairfield,CT
Summary
Driven Sales and Marketing Representative with a proven track record in sales marketing at Polder Products, LLC, expanded market reach and forged key business partnerships, identifying target markets and competitor analysis, significantly boosting client engagement and business growth. Disciplined and skilled in time management and problem-solving, while meeting company goals.
Overview
13
13
years of professional experience
Work History
Sales and Marketing Representative
Polder Products, LLC
06.2016 - 08.2024
- Worked directly with ecommerce customers such as Zola.com, Houzz.com, commerce Hub and Wayfair .com
- Managed product exposure on customers websites portals, and forecast inventory on a monthly basis
- Followed through with leads to close sales over phone, in office and during external customer engagements
- Expanded market reach by conducting thorough industry research and identifying potential new clients
- Developed customized sales presentations for key clients, resulting in increased business partnerships
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth
- Work with outside sales representatives to find new customers and open new accounts
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits of the brand that aligned with their requirements.
Customer Service Representative
Polder Products
04.2014 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Warehouse Manager
Polder Products
02.2012 - 04.2014
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures
- Double checked records, daily reports, and inventory transactions to identify and correct variances
- Monitored inventory levels closely, worked closely with director of operations and key customer to ensure our inventory levels met their projections
- Ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
Education
Bachelor Of Administrative Studies - Communication Studies
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Advanced knowledge of MS Office: Word, PowerPoint, Access, Excel (pivot tables, vlookups, data modeling)
- Salesforce
- Ecommerce
- IBM AS/400/DMAS
Timeline
Sales and Marketing Representative
Polder Products, LLC
06.2016 - 08.2024
Customer Service Representative
Polder Products
04.2014 - 06.2016
Assistant Warehouse Manager
Polder Products
02.2012 - 04.2014
Bachelor Of Administrative Studies - Communication Studies
Bloomsburg University of Pennsylvania
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