Christopher Scott
Sales Manager
Guntersville,AL
Summary
Dynamic leader with a proven track record at Bill Penney Toyota, adept in customer service and operational improvements. Excelled in building strong relationships and enhancing team efficiency, significantly boosting customer loyalty and satisfaction. Skilled in service planning and team leadership, demonstrating a commitment to excellence and a positive attitude.
Overview
26
26
years of professional experience
Work History
Assistant Service Manager
Bill Penney Toyota
09.2013 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Account Manager
Sara Lee Bakery
03.1999 - 08.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Education
Business Management
Tulane University
New Orleans, LASkills
- Customer service focus
- Service planning
- Schedule Coordination
- Operational Improvements
- Team building expertise
- Strong leadership
- Positive Attitude
- Customer Service
- Problem-Solving
- Goal-Oriented
- Team Leadership
- Trustworthy and Honest
- Employee Training and Development
- Relationship Building
Timeline
Assistant Service Manager
Bill Penney Toyota
09.2013 - Current
Account Manager
Sara Lee Bakery
03.1999 - 08.2013
Business Management
Tulane University
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