Summary
Overview
Work History
Education
Skills
Timeline
Christopher Seega

Christopher Seega

Guest Services Professional
Tahoe City,CA

Summary

Seasoned guest Services Professional with a diverse portfolio of actionable skills.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Professional Chauffeur

The Lokal Yokel
Tahoe City
12.2021 - Current
  • Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
  • Coordinated complex itineraries involving multiple stops or destinations using advanced organizational skills.
  • Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
  • Contributed positively to team morale by consistently displaying professionalism under pressure.
  • Kept accurate records of mileage, travel times, and expenses for billing purposes.
  • Assisted passengers with luggage to provide seamless door-to-door service.
  • Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
  • Enhanced client satisfaction by providing timely and professional transportation services.
  • Attended ongoing training sessions to stay up-to-date on industry best practices and driving safety standards.
  • Improved overall efficiency by assisting colleagues during busy periods or covering shifts as needed.
  • Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
  • Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
  • Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
  • Safely transported VIPs, executives, celebrities or individuals with special requirements while respecting their privacy concerns.
  • Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
  • Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
  • Increased repeat business by developing strong relationships with clients through excellent communication skills.
  • Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
  • Handled sensitive situations discreetly to maintain client confidentiality and privacy.
  • Maintained a clean and comfortable vehicle for the optimal passenger experience.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Arrived on time to customer appointments.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.





Licensed Pharmacy Technician

CVS Pharmacy
Tahoe City, CA
12.2019 - 12.2021
  • Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
  • Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
  • Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
  • Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
  • Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
  • Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
  • Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
  • Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
  • Supported community health initiatives by participating in local health fairs and conducting blood pressure screenings.
  • Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
  • Contributed to the success of flu vaccination campaigns by administering immunizations under pharmacist supervision.
  • Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
  • Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Director of Guest Services

Cedar Crest Cottages Homewood
Homewood, CA
01.2019 - 12.2019
  • Ensured compliance with all relevant regulatory guidelines concerning health, safety, accessibility requirements applicable within our facility''s operating context.
  • Increased overall guest loyalty through personalized service and attention to detail.
  • Continually monitored industry trends and competitor offerings to maintain a competitive edge in guest services.
  • Developed and executed targeted training programs to elevate staff performance.
  • Maintained strong relationships with key clients, ensuring repeat business and referrals for future bookings.
  • Implemented innovative strategies aimed at improving operational efficiency within the department.
  • Analyzed guest feedback data to identify trends and areas for improvement, resulting in actionable changes to enhance customer satisfaction.
  • Oversaw daily operations, managing budgets, inventory control, and resource allocation effectively within the department.
  • Championed staff recognition initiatives designed to acknowledge outstanding individual contributions while simultaneously reinforcing desired organizational culture values alignment goals.
  • Conducted regular performance reviews of staff members, offering constructive feedback aimed at personal development as well as company success metrics achievements.
  • Facilitated conflict resolution between guests and staff when necessary, always striving for amicable solutions that protected both parties'' interests

Innkeeper

The Cottage Inn Tahoe City
Tahoe City
12.2016 - 01.2019
  • Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
  • Coordinated with catering services for group events or private functions held at the inn, delivering exceptional dining experiences for guests.
  • Enhanced guest satisfaction by providing personalized services and attending to individual needs.
  • Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
  • Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
  • Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
  • Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
  • Ensured compliance with all local regulations and safety standards, maintaining a safe and secure environment for both guests and staff.
  • Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
  • Organized special events for guests, such as wine tastings or guided tours, adding value to their stay experience.
  • Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
  • Created enticing packages that combined accommodations with local attractions or activities, increasing overall revenue during off-peak periods

Assistant Front Office Manager

Resort At Squaw Creek ( Everline Resort)
Olympic Valley, CA
10.2015 - 12.2017
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Improved team performance by providing regular training on customer service techniques and hotel policies.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
  • Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times

Education

BA International Relations - International Business, Economics, Politics

Webster University, Vienna, Austria
06.1993

Skills

Guest Relations, Acquisition and Retention

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Timeline

Professional Chauffeur - The Lokal Yokel
12.2021 - Current
Licensed Pharmacy Technician - CVS Pharmacy
12.2019 - 12.2021
Director of Guest Services - Cedar Crest Cottages Homewood
01.2019 - 12.2019
Innkeeper - The Cottage Inn Tahoe City
12.2016 - 01.2019
Assistant Front Office Manager - Resort At Squaw Creek ( Everline Resort)
10.2015 - 12.2017
Webster University - BA International Relations , International Business, Economics, Politics

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Christopher SeegaGuest Services Professional