Christopher Sereno
Kailua,HI
Summary
Dynamic General Manager with a proven track record at Marine Corps Community Services, excelling in strategic planning and team leadership. Spearheaded initiatives that drove significant business growth, enhanced client relationships, and improved operational efficiency. Adept at P&L management and fostering a culture of collaboration, ensuring high employee satisfaction and loyalty.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
42
42
years of professional experience
1
1
Certification
Work History
General Manager, MCCS Marina/OREC/Five-0 Motors
Marine Corps Community Services, MCBH
02.2013 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager, Information Tickets & Travel
Marine Corps Community Services, MCBH
07.1998 - 02.2013
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Senior Business Operations Manager
Magnum Tours & Travel
01.1991 - 07.1998
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Developed strategic partnerships with key stakeholders to drive business growth and expansion.
- Spearheaded the implementation of new software systems to streamline data analysis and decision-making processes.
- Crafted detailed business plans with clear objectives, strategies, timelines, budgets, and ROI projections for approval by executive leadership.
Manager of Operations/Ali'i Kai Catamaran
Roberts Hawaii
02.1989 - 01.1991
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Assistant Sales Manager
Aloha Air Adventures
05.1986 - 02.1989
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Reservations Agent
All Hawai'i Tours
04.1985 - 05.1986
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Reservation Sales Agent
Windjammer Cruises Dba: Hawaiian Love Boat
07.1983 - 04.1985
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
Education
Associate of Arts -
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
University High School
Manoa, Hi05-1980
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- P&L management
- Strategic planning
- Project management
- Effective leader
- Business development
- Risk management
- Skilled negotiator
- Troubleshooting expertise
- Exceptional interpersonal communication
Certification
"Association of Marina Industries (AMI)"
-Advanced Marina Manager's Course
(Qualified for Certified Marina Manager (CMM) designation)
-Intermediate Marina Manager's Course
"University of North Carolina at Chapel Hill"
-Manager's Essential Program (Pilot)
"University of Arkansas"
-Mid Level Management Course
"Army Community & Family Support Training Center,
MWR Academy"
-Recreation Manager's Course
"Army Community & Family Support Training Center,
MWR Academy"
-Inventory Management Course
"Army Community & Family Support Training Center,
MWR Academy
-Applied Financial Planning Course
"Department of the Navy/Personal Command MWR"
-MCCS Manager's Course
"Department of the Navy/Personal Command MWR"
-Management Skills Training (MASTR) Course
"USMC Personal & Family Readiness Division (MR)"
-Executive Skills Development Course
"USMC Personal & Family Readiness Division (MR)"
-Leadership Skills for Manager's Course
"National Recreation & Parks Association (NRPA) Clemson University Projects Team"
-Benefits Based Programs Course
"Franklin Covey Leadership Development"
-Seven Habits of Highly Effective People Course
Timeline
General Manager, MCCS Marina/OREC/Five-0 Motors
Marine Corps Community Services, MCBH
02.2013 - Current
General Manager, Information Tickets & Travel
Marine Corps Community Services, MCBH
07.1998 - 02.2013
Senior Business Operations Manager
Magnum Tours & Travel
01.1991 - 07.1998
Manager of Operations/Ali'i Kai Catamaran
Roberts Hawaii
02.1989 - 01.1991
Assistant Sales Manager
Aloha Air Adventures
05.1986 - 02.1989
Reservations Agent
All Hawai'i Tours
04.1985 - 05.1986
Reservation Sales Agent
Windjammer Cruises Dba: Hawaiian Love Boat
07.1983 - 04.1985
Associate of Arts -
University of Hawaii At Manoa
High School Diploma -
University High School
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