Christopher Serrano
Bradenton,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
System Analyst/Operations Manager
Wineshipping
Palmetto, FL
02.2020 - 02.2025
- Learned business from ground-up to fully understand every operational facet and contribute to long-term corporate success.
- Implemented process improvements to increase operational efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Traveled for two years across the U.S. in support of general managers and systems analyst roles.
- Prepared reports summarizing operational results against established goals and objectives.
- Implemented quality control measures, achieving a reduction in defects and errors.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Shift Lead, PIT Operator,
ASO Corp.
Palmetto, FL
03.2018 - 01.2020
- Trained new employees on PIT and Various positions to support team efficiency.
- Transported material to correct locations and documented inventory changes.
- Divided and sorted product shipments received using account information and shipping labels.
- Operated industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
Customer Service Representative
Fanatics
Melbourne, FL
07.2017 - 03.2018
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Evaluated customer account information to assess current issues and determine potential solutions.
Program Manager
Effex Management Solutions
Arlington, TX
08.2016 - 06.2017
- Overseeing 2 recruiting coordinators and two onsite floor coordinators,
- Managed over 250 temporary employees daily.
- Implemented safety programs and daily inspections of personal protection equipment to all employees.
- Communicated to corporate headquarters with weekly site analysis reports including head counts, turnaround rates and hiring rates.
Onsite Manager
Lone Star Staffing LLC
Irving , TX
10.2013 - 07.2016
- Overseeing three onsite supervisors and two branch personnel.
- Managing over 300 employees.
- Analyzed and mitigated all safety infractions. Kept all records of employee attendance and counselings.
- Meet with clients needs and expectations. Managed great relationship with client.
- Certified over 85% of staff members on various material handeling equipment.
Education
High School Diploma -
Deltona High School
Deltona, FL05.2005
Some College (No Degree) -
Daytona Beach Community College
Deltona, FLSkills
- Shipment consolidation planning
- Process improvement
- SAP warehouse management systems
- Employee development and management
- Process Optimization
- Fluent in Spanish
- Warehouse Efficiency Standards
- Team management
- Certified forklift, reach truck, electric pallet jack, clamp, and scissor jack operator
- Inventory auditing background
- Dependable and responsible
References
References available upon request.
Timeline
System Analyst/Operations Manager
Wineshipping
02.2020 - 02.2025
Shift Lead, PIT Operator,
ASO Corp.
03.2018 - 01.2020
Customer Service Representative
Fanatics
07.2017 - 03.2018
Program Manager
Effex Management Solutions
08.2016 - 06.2017
Onsite Manager
Lone Star Staffing LLC
10.2013 - 07.2016
High School Diploma -
Deltona High School
Some College (No Degree) -
Daytona Beach Community College
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