Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Christopher Sessions

Shawnee,KS

Summary

Thorough Chief Operating Officer with track record delivering superior results. Focused leader with 9 years of experience finding innovative ways to grow revenue and increase margins. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CHIEF OPERATIONAL STRATEGIST / FOUNDER

Above Operations LLC
Shawnee, KS
08.2022 - Current
  • Consult with business owners to assess needs and propose optimal solutions.
  • Enhance operational efficiency and productivity for business owners by managing budgets, accounts, and costs.
  • Maintain up-to-date administrative records to monitor operational conditions.
  • Apply performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Map current business and operational processes and recommend areas for improvement.
  • Review files, records, and other documents to obtain business information and key data informing responses to development requests.
  • Map process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Optimize system and platform performance capabilities in the most efficient, practical way possible.
  • Demonstrate respect, friendliness, and willingness to help wherever needed to best suit the business owner's needs.
  • Teach professional and effective habit techniques to business owners and staff to promote effective daily structure.

CHIEF OPERATING OFFICER

MaxLife Weight Loss And Body Balancing
Overland Park, KS
11.2018 - 08.2022
  • Create and implement new business strategies for Chief Executive Officer to maximize growth and profit while maintaining low operational costs
  • Served as Technology Director, responsible for administering and maintaining existing and new operational hardware and software
  • Facilitated affiliate programs and spearheaded expansion in 6 states increasing overall profits by $988k in 12 months
  • Produced, designed, and managed anew E-Commerce site to maintain business operations during the COVID-19 pandemic generating $205k in revenue, and providing another sustainable revenue stream
  • Manage a staff that consists of sales teams, health coaches, front desk associates, and call center representatives
  • Implementation and onboarding of a new scheduling system that included a custom branded application to assist in customer relationships and ease-of-use online scheduling
  • Served as the primary customer relationship manager tasked with providing exemplary customer service in order to mitigate any customer dissatisfaction
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Collaborated with CEO to develop and implement recommendations for service improvement.
  • Led operational oversight and budgetary supervision for 2 Wellness Clinics in St. Louis, MO and Atlanta, GA.
  • Evaluated Marketing performance by analyzing and interpreting data and metrics.
  • Implemented new service strategies to support increased workflow, reducing client ratio by 35% while maintaining service levels.
  • Increased margins by 60% and revenues by 45% with cross-selling and pricing initiatives.
  • Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Oversaw business-wide changes to modernize procedures and organization.

CHIEF OPERATING OFFICER

Advanced Food Intolerance Labs
Overland Park, KS
09.2020 - 08.2022
  • Create and implement a fully-automated Dietary Hair Test delivery system to serve test results to a customized online client portal
  • Developed and onboarded a Customer Relationship Management system (Hubspot) from scratch to provide a fully functional system to our Customer Service team
  • Designed and created an e-commerce platform with multiple integrations in order to streamline processes and efficient product distribution
  • Developed custom API between CRM and e-commerce channels to assist in the automated online Client Portal
  • Served as the single technology director for all used software, hardware, online applications, and outsourced fulfillment needs
  • Designed and developed the company website through Hubspot's CMS platform that utilized custom API, custom CSS, and 3rd party integrations in order to provide a user-friendly online experience from first impression to product fulfillment.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Implemented Customer Support team plan, clarified roles of members and introduced new processes to boost quality across departments.
  • Aligned operations with client goals by automating Customer Support ticket tracking.
  • Increased business profits 30% by streamlining processes and trimming unnecessary positions.

PRODUCTION / OPERATIONS MANAGER

The Kerry Group
Fenton, MO
03.2014 - 11.2018
  • Provide support to Project Managers on all required needs to successfully implement and carry out Experiential Marketing tours
  • Manage all logistics ranging from single small package shipments to multi-point international overseas freight
  • Handled automobile transport coordination for multiple show car tours
  • Perform on-site activations for Pennzoil Performance Tour, Shell Rotella SuperRigs, and Pennzoil Live Nation Partnership Concert Series events
  • Provided over-the-road support when specific activations required straight truck or trailer deliveries
  • Maintain the home-based warehouse to provide an accurate inventory of all premiums and show materials during off and on- tour seasons.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Directed key personnel in correct production techniques to achieve required quality.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Applied lean practices to balance workflow and eliminate unnecessary steps.
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Developed and implemented cost controls and other expense reduction measures.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Managed monthly freight cost reporting processes.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Directed shipping and receiving of wide range of products daily.
  • Kept corporate departments and customers updated on critical shipments.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Managed over $500,000 in inventory and 3 employees in 2,600 square-foot warehouse.
  • Managed annual freight budget of $350,000.

MARKETING DIRECTOR

Sessions Veterinary Clinic
Bloomfield, IA
06.2013 - 10.2018
  • Develop and implement marketing strategy
  • Updated the existing business model to include new-age business techniques to appeal to younger Veterinarians
  • Implemented promotional advertising to increase foot traffic and referral business
  • Conceptualize, designed, and maintain a new website that included online ordering systems
  • Event planning and execution
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.

Education

CERTIFICATE -

Le Cordon Bleu College of Culinary Arts
2010

High School Diploma -

Davis County High School
Bloomfield, IA
2004

Skills

  • Team building
  • Decision-Making
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Written Communication
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Project Management
  • Solutions deployment
  • G-Suite
  • MS Office

Certification

Hubspot

  • Content Marketing
  • CMS for Developers
  • Inbound Marketing
  • Sales Software

Timeline

CHIEF OPERATIONAL STRATEGIST / FOUNDER

Above Operations LLC
08.2022 - Current

CHIEF OPERATING OFFICER

Advanced Food Intolerance Labs
09.2020 - 08.2022

CHIEF OPERATING OFFICER

MaxLife Weight Loss And Body Balancing
11.2018 - 08.2022

PRODUCTION / OPERATIONS MANAGER

The Kerry Group
03.2014 - 11.2018

MARKETING DIRECTOR

Sessions Veterinary Clinic
06.2013 - 10.2018

CERTIFICATE -

Le Cordon Bleu College of Culinary Arts

High School Diploma -

Davis County High School

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Christopher Sessions