Christopher Seward
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Warehouse Manager
Lender Mutual Freight
01.2022 - 01.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Communicated regularly with cross-functional teams to improve coordination between departments.
Lead Bartender
Hilton/Hyatt Hotel
11.2021 - 12.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Residential Remodeler
Brance
06.2020 - 06.2021
- Implemented innovative construction techniques to improve efficiency, enhance workmanship quality, and reduce project duration.
- Established clear communication channels between clients, team members, suppliers, and subcontractors for seamless project execution.
- Facilitated smooth transitions between different stages of remodeling projects through effective resource allocation and task prioritization strategies.
- Coordinated permit acquisition processes to ensure compliance with local building codes and regulations for each project undertaken.
Salesman
Texas Backyard Living/Texas Best Stain
01.2020 - 06.2021
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Lead Installer
Wingate
03.2011 - 10.2019
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Sales/Marketing
***Nancy Gonzales
01.2010 - 02.2011
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
- Created comprehensive sales training materials that enhanced team productivity by reinforcing best practices in closing deals efficiently.
Sales
The Real Alliance
12.2008 - 12.2009
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
IRA Specialist/Marketing/Sales
Quest IRA
11.2005 - 09.2008
- Expertly navigated complex tax regulations to ensure compliance in all IRA transactions.
- Implemented new technologies to improve workflow efficiency and data accuracy within the IRA department.
- Managed high volumes of accounts, ensuring timely processing of contributions, distributions, and rollovers.
- Facilitated successful resolution of account discrepancies by working closely with clients and internal stakeholders.
- Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
- Collaborated with cross-functional teams to develop new investment products for IRA portfolios.
- Assisted clients with retirement planning, offering tailored advice based on their financial goals.
Sales/Marketing
Love American Homes
08.2002 - 09.2005
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Exceeded quarterly sales targets consistently by focusing on strategic prospecting efforts and tailored pitches for each potential client.
- Networked and coordinated with colleagues, media representatives and other professionals to implement multi-channel strategies.
Education
High School Diploma -
Plano Senior High School
Plano, TX05-2001
Skills
- Highly dependable
- Great attention to details
- Professional client relationships
- Goal-oriented mindset
- Value-based selling
- Sales background
Timeline
Warehouse Manager
Lender Mutual Freight
01.2022 - 01.2024
Lead Bartender
Hilton/Hyatt Hotel
11.2021 - 12.2022
Residential Remodeler
Brance
06.2020 - 06.2021
Salesman
Texas Backyard Living/Texas Best Stain
01.2020 - 06.2021
Lead Installer
Wingate
03.2011 - 10.2019
Sales/Marketing
***Nancy Gonzales
01.2010 - 02.2011
Sales
The Real Alliance
12.2008 - 12.2009
IRA Specialist/Marketing/Sales
Quest IRA
11.2005 - 09.2008
Sales/Marketing
Love American Homes
08.2002 - 09.2005
High School Diploma -
Plano Senior High School
Similar Profiles
SAI KATRAGADDASAI KATRAGADDA
Workday Finance Consultant at Fidelity National Financial, Inc, Lender StrategyWorkday Finance Consultant at Fidelity National Financial, Inc, Lender Strategy
Emily ArgandaEmily Arganda
Mortgage Broker at Concierge LenderMortgage Broker at Concierge Lender
ALEX CASHIONALEX CASHION
Director of Customer Success at Turnkey LenderDirector of Customer Success at Turnkey Lender