Christopher Shafer
LEXINGTON,KY
Summary
Experienced Network Administrator with strong skills in firewall configuration, network performance monitoring, and problem solving. Known for delivering exceptional support and ensuring compliance with data protection regulations. Proficient in network administration, with a focus on compliance awareness and IT governance. Successfully strengthened infrastructure and maintained high availability, ready to enhance operational efficiency and security in the next role.
Overview
5
5
years of professional experience
Work History
Network Administrator
CHA Health /Humana
Lexington, KY
05.2011 - 08.2014
- Monitored network performance and identified connectivity issues.
- Conducted regular backups and maintained data integrity protocols.
- Collaborated with IT teams to upgrade system infrastructure.
- Documented network configurations and maintenance procedures accurately.
- Performed routine troubleshooting and network monitoring.
- Managed employee access, security roles and permissions.
- Worked closely with end users to solve problems related to hardware and software.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
- Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
- Ensured compliance with applicable laws regarding privacy protection of sensitive data.
- Planned, tested and supported high-availability infrastructures.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Managed network systems and configurations for healthcare applications.
- Administered user accounts and permissions across various network platforms.
- Trained staff on network protocols and cybersecurity awareness initiatives.
- Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
- Promoted continuous improvement for IT governance processes.
- Led team meetings to align project goals and enhance communication.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
Network Support Engineer
CHA Health/Humana
Lexington, KY
09.2009 - 05.2011
- Provided technical support for network connectivity issues and troubleshooting.
- Configured network devices to ensure optimal performance and security compliance.
- Monitored network performance using industry-standard tools and software solutions.
- Responded promptly to user requests for assistance with any type of networking issue.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Installed and configured new hardware and software components related to networking issues.
- Secured network access by installing firewalls, establishing login credentials and maintaining documentation to govern entry.
- Monitored the performance of the network to ensure optimal levels of service.
- Assisted with developing new strategies for improving overall network performance.
- Deployed wireless networks at various locations across the organization's premises.
- Performed regular maintenance tasks to keep the network running smoothly.
- Received and prioritized support requests to maximize resource utilization.
Education
High School Diploma -
Bryan Station High School
Lexington, KY05-1996
Some College (No Degree) - Geo-Sciences
Mississippi State University
Starkville, MSSome College (No Degree) - Information Technology
University of Kentucky
Lexington, KYSkills
- Firewall configuration
- User access management
- System infrastructure upgrades
- Technical documentation
- Network performance monitoring
- Wireless network deployment
- IT governance processes
- Problem solving
- Communication skills
- Team leadership
- Staff training
- Compliance awareness
- Network architecture
- Interpersonal and written communication
- Disaster recovery procedures
- Network systems installation
- System upgrades
- Linux administration
- Active directory
- Switch configuration
- Data backups
- VoIP systems
- Customer support
- Server management
- VPN configuration
- Workstation maintenance
- Lotus Notes administration
Timeline
Network Administrator
CHA Health /Humana
05.2011 - 08.2014
Network Support Engineer
CHA Health/Humana
09.2009 - 05.2011
High School Diploma -
Bryan Station High School
Some College (No Degree) - Geo-Sciences
Mississippi State University
Some College (No Degree) - Information Technology
University of Kentucky
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