Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Shaffer

Main Line Tech
Bryan,TX

Summary

Customer-oriented and strategic-thinking professional with over 3 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management. Multi-talented business leader bringing 3 years of experience as successful Owner. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in Auto industry. Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful business plans and strategic development initiatives. Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty.

Overview

5
5
years of professional experience

Work History

Parts Specialist

Shaffer's Part
Fayetteville, NC
04.2022 - 01.2024
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Maintained accurate records of all inventory transactions in the computer system.
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Received customer orders and placed them into the system for processing.
  • Provided customers with technical advice regarding parts information and availability.
  • Assisted customers with product selection based on their needs.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
  • Documented any discrepancies between actual inventory counts versus what was recorded in the system.
  • Created purchase orders for new parts when needed by vendors or suppliers.
  • Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
  • Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
  • Managed vendor relationships by ensuring that orders were filled accurately and on time.
  • Identified potential problems with defective or damaged parts before they reached customers.
  • Responded to inquiries from internal staff members about part specifications or availability.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.
  • Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
  • Maintained parts system with current order and sales data.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Coordinated restocks by working closely with parts manager to fill critical gaps.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Operated point of sales and parts lookup computer systems.
  • Opened crates to replenish stocked items in proper aisles.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Improved team member performance by devising and overseeing personalized strategies.

President

Chris' Mobile Repair Service
Riverview, FL
01.2022 - 04.2023
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Represented the organization at community events and public forums to promote its mission.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Inspected vehicle engines and other components to identify potential issues.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Adjusted headlights for proper alignment per customer request.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Maintained a clean working environment at all times.
  • Attended technical training courses when available to increase knowledge base.
  • Communicated effectively with customers about repair progress and costs involved.
  • Operated a variety of shop equipment safely and efficiently.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.

Main Line Shop Technician

GMC/Subaru
Bryan, TX
09.2020 - 10.2021
  • Supervised and trained other mechanics in the shop on proper repair techniques.
  • Responsible for diagnosing, repairing, and maintaining all types of automotive equipment and machinery.
  • Developed preventive maintenance schedules to ensure optimal performance of vehicles and machines.
  • Performed quality control inspections on all completed jobs to ensure customer satisfaction.
  • Ordered parts needed for repairs as necessary from suppliers.
  • Created estimates for customers regarding cost of labor and parts required for repairs or services requested.
  • Diagnosed electrical problems with various diagnostic tools including scan tools, multimeters.
  • Assisted with troubleshooting complex mechanical issues using specialized equipment when needed.
  • Scheduled appointments for customers requesting service or repairs in a timely manner.
  • Worked closely with management team to stay up-to-date on new technologies being used in the industry.
  • Ensured that work areas were kept clean and organized at all times during business hours.
  • Kept abreast of changes in technology related to vehicle systems by attending classes, seminars, trade shows.
  • Utilized advanced computer software programs to generate reports detailing repair history of each vehicle serviced in the shop.
  • Inspected vehicles upon arrival at the shop to determine what type of repair is needed before beginning work.
  • Adhered strictly to company policies regarding safety procedures while performing any job duties.
  • Documented and updated maintenance records, documents and work order logs.
  • Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
  • Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Used computer maintenance program to produce repair orders and charge out parts.
  • Completed maintenance and repair work on 30 components and equipment.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Resolved customer concerns and team member issues through email communication.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Conducted test drives before and after repair services.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Repaired, replaced and adjusted brakes.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Reviewed work orders and discussed with supervisors.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.

Head Lube Tech

Hyundai
Brandon, FL
01.2019 - 08.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with others to discuss new opportunities.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Installed new windshield wiper blades and checked tire pressure.
  • Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Replaced spark plugs and ignition wires when necessary.
  • Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
  • Maintained records of all work performed according to company guidelines.
  • Cleaned engine components such as carburetors, distributors and fuel injectors with appropriate solvents or solutions.
  • Educated customers about preventive maintenance services available to them.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
  • Provided estimates for repair costs based on customer requests and needs.
  • Attended regular training sessions to stay up-to-date with industry standards.
  • Changed oil, transmission fluid and filters in vehicles.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Rotated tires and checked brakes on vehicles.
  • Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
  • Documented technical and system work performed for each vehicle on repair order.
  • Repaired, replaced and adjusted brakes.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Evaluated vehicle schematics to assess required parts and order accordingly.

Education

High School Diploma -

Jack Britt High School
Fayetteville, NC
06-2014

Skills

  • Forecasting and Planning
  • Cost-Reduction Strategies
  • Lean Manufacturing Principles
  • Six Sigma Methodologies

Timeline

Parts Specialist

Shaffer's Part
04.2022 - 01.2024

President

Chris' Mobile Repair Service
01.2022 - 04.2023

Main Line Shop Technician

GMC/Subaru
09.2020 - 10.2021

Head Lube Tech

Hyundai
01.2019 - 08.2020

High School Diploma -

Jack Britt High School

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Christopher ShafferMain Line Tech