Christopher Shea
Leominster,MA
Summary
Industrious Floor Manager successful at accomplishing challenging objectives under tight deadlines and demanding conditions. Knowledgeable project manager and trainer with 5-year demonstrated record of success in B'js wholesale club Pursuing new professional challenges and growth opportunities.
Overview
29
29
years of professional experience
Work History
Floor Manager
Bjs Wholesales Club
03.2020 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Managed team of 25 employees to maintain smooth-running operations of shop floor.
General Manager
Wendys Restaurant
01.2000 - 02.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Jr Engineer
Hi-Tec Corporation
11.1994 - 11.1999
- Improved design efficiency by streamlining processes and incorporating innovative engineering solutions.
- Contributed to project completion ahead of schedule through effective time management and prioritization of tasks.
- Reduced production costs by implementing cost-saving measures in materials procurement and manufacturing processes.
- Collaborated with team members to develop comprehensive project plans, ensuring successful outcomes and client satisfaction.
- Supported senior engineers in the development of complex designs, contributing to the advancement of project goals.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Developed strong relationships with vendors and suppliers, facilitating smooth communication channels for project-related inquiries or concerns.
- Attended industry conferences to stay informed about new developments within the field while expanding professional network connections.
Education
Bachelor of Arts - Buisness Management
U-Mass Lowell
Lowell, MA05.1996
Skills
- Department management
- Regulatory Compliance
- POS Systems
- Budgeting and finance
- Health and safety
- Sales Development
- Sales Training
- Customer Relations
- Recruitment and hiring
- Inventory Management
- Team training and development
- Safety oversight
Timeline
Floor Manager
Bjs Wholesales Club
03.2020 - Current
General Manager
Wendys Restaurant
01.2000 - 02.2020
Jr Engineer
Hi-Tec Corporation
11.1994 - 11.1999
Bachelor of Arts - Buisness Management
U-Mass Lowell