Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Christopher Shear

Lafayette,LA

Summary

Dynamic and results-driven manager with over 10 years of experience in sales, finance, and customer relationship management. Proven track record of leading top-performing teams, optimizing operations, and exceeding goals. Adept at strategic planning, project management, and utilizing technology to drive efficiency. Seeking to leverage expertise in a leadership role within a company to contribute to organizational growth and innovation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Real Estate Agent

EXP Realty
01.2023 - Current
  • Negotiated favorable terms for 15 buyers and sellers, demonstrating strong negotiation skills.
  • Utilized AI CRM software to manage clientele relationships and track sales pipeline, increasing efficiency and showcasing customer relationship management and technology proficiency.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.

Finance and Insurance Manager

Sterling Automotive Group
01.2023 - 05.2024
  • Processed financial transactions with a 100% compliance rate with state and federal laws, demonstrating attention to detail and compliance knowledge
  • Enhanced revenue growth with the development of new financial products and services.
  • Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
  • Recommended customized financing options, meeting diverse client needs and improving client satisfaction, showcasing financial analysis and customer service
  • Trained new finance managers, enhancing their organizational and detail-oriented skills, showing leadership and training abilities.

New Car Sales Manager

Audi of Lafayette
11.2021 - 12.2022
  • Exceeded monthly sales goals for 12 consecutive months, consistently achieving top performance, highlighting sales techniques and goal orientation
  • Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
  • Developed strategies to regain market share in Lafayette and surrounding areas, increasing sales by 25%, showcasing strategic planning and market analysis
  • Managed sales team performance, including hiring, motivation, and performance reviews, resulting in improvement in team productivity, demonstrating leadership and teamwork.
  • Streamlined inventory management processes, reducing overhead costs and improving vehicle turnover rates.

Internet Sales Manager

Audi of Lafayette
01.2019 - 01.2021
  • Achieved "Salesman of the Month" 5 out of 12 months, recognized for outstanding sales performance, highlighting sales techniques and goal orientation
  • Identified and engaged potential customers, maintaining updated records and improving lead conversion, showcasing lead generation and CRM proficiency.
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
  • Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
  • PROMOTED TO SALES MANAGER

Integrated Solutions Manager

AT&T
01.2016 - 01.2019
  • Completed Management Development Training; awarded "#1 Manager in the Region" in 2018, demonstrating commitment to professional development and leadership
  • Exceeded annual sales goals through strategic customer relationship management, achieving an increase in sales for the store, showcasing strategic planning and CRM proficiency
  • Enhanced customer retention by resolving issues promptly and effectively, resulting in improvement in customer satisfaction, demonstrating problem-solving and customer service.
  • Increased client satisfaction by implementing integrated solutions tailored to their specific needs.

Education

Bachelor of General Studies - Business

University of Louisiana At Lafayette
Lafayette, LA
05.2014

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Customer Relationship Management (CRM)
  • Operations Management
  • Workforce Management
  • Teamwork and Collaboration
  • Operational Efficiency

Accomplishments

  • First year in Finance Achieved “#1 Finance and Insurance Manager for the Sterling Automotive group in Q2, Q3, & Q4 of 2023”, recognized for exceptional performance, highlighting achievement orientation.
  • Generated most revenue in Finance for Genesis of Lafayette since inception.
  • Generated the highest revenue for new car sales in Audi Lafayette’s history, setting new benchmarks and demonstrating strategic planning and market analysis.

Certification

  • SQL & Python (DataCamp, in progress)
  • SAFe 5.0 Scrum Master Certification (November 2023)
  • Licensed Real Estate Agent

Timeline

Finance and Insurance Manager

Sterling Automotive Group
01.2023 - 05.2024

Licensed Real Estate Agent

EXP Realty
01.2023 - Current

New Car Sales Manager

Audi of Lafayette
11.2021 - 12.2022

Internet Sales Manager

Audi of Lafayette
01.2019 - 01.2021

Integrated Solutions Manager

AT&T
01.2016 - 01.2019

Bachelor of General Studies - Business

University of Louisiana At Lafayette

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Christopher Shear