Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Shedyak

Unity,ME

Summary

Performance-focused CMA, offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.

Results-driven Advanced Medical Support Assistant with 1+ years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology. Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

29
29
years of professional experience
7
7
years of post-secondary education

Work History

Advanced Medical Support Assistant

Togus VA Medical Center
11.2022 - Current
  • Mailed patient appointment letters.
  • Maintained and obtained medical records.
  • Verified and updated clinical records.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Interviewed patients to verify and update clinical and demographic records.
  • Used [Software] to maintain and record patient data and generate reports.

Certified Medical Assistant

Inland Hospital
08.2019 - 10.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Prepared and administered medications to alleviate patient symptoms.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Measured patient spirometry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Direct Support Professional

OHI
11.2011 - 04.2013
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Educated clients and family members on relevant topics to support independent living.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Scheduled daily and weekly care hours for client caseload.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.
  • Liaised with key accounts to deliver targeted administrative household support.

E-9-1-1 Dispatcher

Sheriff Department Waldo County/Dispatch
01.1995 - 04.2010
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assisted callers in emergency situations with appropriate information and support.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Education

Associate of Applied Science - Certified Medical Associate

Kennebec Valley Community College
Fairfield, ME
08.2019

Associate of Arts - Liberal Arts

Kennebec Valley Community College
Fairfield, ME
08.2017 - 06.2019

Bachelor of Science - Park Management

Unity College
Unity, ME
08.1984 - 06.1989

Skills

  • Medical Record Assessment
  • Recordkeeping Skills
  • Patient Scheduling
  • Patient Communication
  • Patient Scheduling Abilities
  • Medical Office Support
  • Patient Appointment Management
  • Exam Room Preparation
  • Medical Terminology Understanding
  • Customer Service Excellence
  • Continuous Learning Mindset
  • HIPAA Compliance Understanding
  • Attention to Detail
  • Empathy and Compassion
  • Medical Terminology Proficiency
  • Adaptability and Flexibility
  • Stress Management Techniques
  • Decision Making Abilities
  • Appointment Scheduling Expertise
  • Interpersonal Skills
  • Multitasking Capabilities
  • Teamwork and Collaboration
  • Problem Solving Aptitude
  • Medical Office Procedures
  • Patient Care Coordination
  • Troubleshooting
  • Data Entry
  • Customer Relations
  • Calm Under Pressure
  • Excellent Communication
  • Cultural Awareness
  • Organizational Skills
  • First Aid/CPR
  • Time Management
  • Team building
  • Public Speaking

Timeline

Advanced Medical Support Assistant

Togus VA Medical Center
11.2022 - Current

Certified Medical Assistant

Inland Hospital
08.2019 - 10.2019

Associate of Arts - Liberal Arts

Kennebec Valley Community College
08.2017 - 06.2019

Direct Support Professional

OHI
11.2011 - 04.2013

E-9-1-1 Dispatcher

Sheriff Department Waldo County/Dispatch
01.1995 - 04.2010

Bachelor of Science - Park Management

Unity College
08.1984 - 06.1989

Associate of Applied Science - Certified Medical Associate

Kennebec Valley Community College

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Christopher Shedyak