Christopher Sheehan
Broomfield,Colorado
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Hotel management, Food & Beverage and Retail operations. Recognized for exemplary customer service and team collaboration.
Overview
21
21
years of professional experience
Work History
Multi-Unit General Manager
Old Capitol Grill/Bella Colibri Italian Restaurant
Golden, CO
06.2024 - Current
- Implemented marketing campaigns to increase brand recognition at each location.
- Oversaw daily operations of units including scheduling, payroll processing, hiring and termination decisions.
- Developed strategies for increasing revenue from existing customers while also targeting potential new customers.
- Conducted regular staff meetings to ensure effective communication across departments.
- Recruited new employees as needed based on business demands or changes in personnel structure.
- Maintained relationships with vendors to facilitate delivery of supplies on time and within budget.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Identified opportunities for improving overall organizational efficiency through process reengineering efforts.
- Monitored inventory levels to ensure adequate supply of goods and materials at all times.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Created budgets, managed costs and monitored financial performance of multiple units.
VP/General Manager
Rock Creek Entertainment/Blue Credit Union Sport Stable
06.2022 - 04.2024
- Responsible for overseeing all day-to-day F&B operations including 300-seat restaurant, Coffee Shop, Concessions, Vending and Catering
- Hired, trained, and motivated a staff consisting of 35 full time employees, including Executive Chef, Asst General Manger, Restaurant Manager, Coffee Shop Supervisor and Catering Lead
- Oversee all Pickleball and Indoor Golf Operations
- Proficient with Toast POS, Toast Payroll and XtraChef
- Responsible for maintaining budgeted food and beverage costs on annual budget of $3 million in F&B revenue
- Execute all Events, Event Sales & Planning, Custom Menu creation, and Banquet Event Orders
- Oversee all F&B maintenance, Accounting, and IT departments
- Negotiated and executed all vendor contracts for F&B, including Shamrock Foods, Coors, Eagle Rock, Breakthru Beverage, Southern Distributing and Coca Cola.
General Manager - Thornton
Applejack Wine and Spirits
10.2019 - 05.2022
- Responsible for overseeing annual budget of 16 million for all operations within Applejack Wine and Spirits-Thornton
- Hired, trained, and motivated a staff consisting of 30 full-time employees, including Customer Service Managers, Warehouse Manager, Beer Manager, Wine Manager, Spirits Manager and Curbside/Delivery Supervisor
- Oversee all store maintenance, accounting, and IT departments
- Experience with NetSuite ERP
- Negotiated and executed store contracts for landscaping, snow removal, window cleaning and janitorial services.
Association Food Service Director
YMCA of the Rockies
10.2013 - 09.2019
- Responsible for overseeing annual budget of $15 million for all operations within YMCA of the Rockies, including Snow Mountain Ranch, Estes Park Center, and Camp Chief Ouray
- Restructured the F&B of each property to streamline operation, which includes 6 Dining Halls and 6 Restaurants and 2 Banquet operations
- Increased revenues 25% at Snow Mountain Ranch and Estes Park Center seen a 5% reduction in food costs
- Increased guest survey results by 50% at Snow Mountain Ranch and 25% at the Estes Park Center in one year
- Negotiated and executed vendor contracts for the betterment of the bottom line for YMCA of the Rockies, including Coke, Shamrock Foods, Sara Lee, and Meadow Gold Dairy
- Hired, trained, and motivated a staff consisting of 50 full time employees and 150+ seasonal staff, including 4 Executive Chefs, 4 Food Service Managers, 8 Sous Chefs, 2 Banquet Managers.
General Manager, Keystone Conference Center
Keystone Resort & Conference Center
06.2003 - 10.2013
- Responsible for overseeing annual budget of $7 million for the 100,000 square foot Keystone Conference Center, to ensure all fiscal targets are met and exceeded
- Lead management team with strategic planning including P&L review, financial planning, menu development, cost control and forecasting
- Responsible for maintaining budgeted food and beverage costs on annual budget of $5 million in F&B revenue
- Hire, train, develop & motivate a team of 100 employees, including 2 executive chefs, executive pastry chef, 3 executive sous chefs, one banquet manager, and 2 assistant banquet managers
- Hire, train and oversee Audio Visual department, including production department, with annual revenue of $1 million per year
- Manage all tradeshows, design exhibit floor layout, drayage, and electrical needs
- Responsible for all hiring of subcontractors and negotiating contracts for the ongoing maintenance of the Keystone Conference Center including airwall maintenance, carpet cleaning, window cleaning, landscaping, special event tents.
Education
Hospitality Management -
Pima Community College
Skills
- Cross-functional team leadership
- Operations Management
- Strategic Planning
- Staff Management
- Revenue Generation
- Project Management
Timeline
Multi-Unit General Manager
Old Capitol Grill/Bella Colibri Italian Restaurant
06.2024 - Current
VP/General Manager
Rock Creek Entertainment/Blue Credit Union Sport Stable
06.2022 - 04.2024
General Manager - Thornton
Applejack Wine and Spirits
10.2019 - 05.2022
Association Food Service Director
YMCA of the Rockies
10.2013 - 09.2019
General Manager, Keystone Conference Center
Keystone Resort & Conference Center
06.2003 - 10.2013
Hospitality Management -
Pima Community College
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