Christopher Shereni
Chester ,Virginia
Summary
Accomplished in logistics management and transportation solutions, I significantly enhanced operational efficiency at Kinglion Motorways. My expertise in shipping documentation and strong leadership skills led to improved customer service success rates. Proficient in carrier negotiations and adept at fostering team collaboration, I excel in driving projects to completion and optimizing transportation processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transport Clerk
Kinglion Motorways
06.2015 - 12.2023
- Utilized tracking numbers and bills of lading to determine delivery status.
- Demonstrated proactive and resourceful nature in solving transportation delays.
- Assisted drivers with packing slips, bills of lading and invoices.
- Remained aware of weather and traffic conditions and relayed issues to drivers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Produced and shared customer service reports to support management decision-making.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operations Assistant
Miles Trucking and Coaches
02.2013 - 05.2015
- Managed and maintained file system covering expenses, reports, and support documentation.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Prepared and delivered operational performance reports to inform management.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Managed day-to-day department operations with effective workflow coordination.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelors In Transport Logistics And Management - Business
University of Africa
Lusaka, Zambia03.2018
Higher National Diploma In Transport Management - Business Administration And Management
Harare Polytechnic College
Harare,Zimbabwe12.2015
National Diploma In Transport Management - Business Administration
Harare Polytechnic College
Harare,Zimbabwe12.2014
Certificate In Transport Management - Business Administration
Harare Polytechnic College
Harare, Zimbabwe 12.2011
Skills
- Shipping Documentation
- Transportation Planning
- Transportation solutions
- Carrier Negotiations
- Shipment Tracking
- Vehicle Maintenance
- Route Management
- Warehouse Management
- Mileage reports
- Route Optimization
- Invoicing procedures
- Goods inspection
- International shipping
- Load Planning
- Shipping coordination
- Cost Analysis
- Logistics Management
- Report Generation
Certification
A-level certificate
O-level certificate
Languages
Shona
Native or Bilingual
Swahili
Elementary
Timeline
Transport Clerk
Kinglion Motorways
06.2015 - 12.2023
Operations Assistant
Miles Trucking and Coaches
02.2013 - 05.2015
Bachelors In Transport Logistics And Management - Business
University of Africa
Higher National Diploma In Transport Management - Business Administration And Management
Harare Polytechnic College
National Diploma In Transport Management - Business Administration
Harare Polytechnic College
Certificate In Transport Management - Business Administration
Harare Polytechnic College
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