Christopher Sherrill
East Norriton,PA
Summary
Highly motivated and results-oriented System Support Specialist with over 20 years of proven experience in troubleshooting system issues, assisting colleagues and clients. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
30
30
years of professional experience
Work History
Technical Process Specialist
Infosys BPM
12.2024 - Current
- Collaborated closely with cross-functional teams to ensure seamless integration of new technologies into existing systems.
- Provided responsive support to end-users experiencing technical difficulties, ensuring minimal downtime and maximum efficiency at all times.
- Enhanced overall system performance through troubleshooting, root cause analysis, and resolution of complex issues.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Reviewed processes, identifying areas requiring improvement.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Systems Support Specialist
IKEA IT
04.1995 - 12.2024
- Streamlined helpdesk support for faster response times and increased end-user satisfaction.
- Trained new hires on company systems and procedures to ensure a smooth onboarding experience.
- Coordinated technical communications and instructions to improve organizational IT effectiveness.
- Provided exceptional customer service through clear communication, active listening, and prompt issue resolution.
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Performed technical support and troubleshooting services to optimize system performance.
Education
High School Diploma -
Burlington City High School
Burlington, NJ06.1988
Skills
- Expert in managing users/computers in the IMU
- ServiceNow
- Now IT
- ITIL training
- User Administration/Access
- OpenVMS/Sql
- Point of Sale Systems
- Wholesale Management systems
- Exceptional Customer service skills , Phone, Chat, Written support
- Problem solving skills
- Analyzing Basic Troubleshooting
- Software Installations
- Citrix
- Networking ~ Cisco, Aruba, Wireless Networks, LAN/WAN
Timeline
Technical Process Specialist
Infosys BPM
12.2024 - Current
Systems Support Specialist
IKEA IT
04.1995 - 12.2024
High School Diploma -
Burlington City High School
Similar Profiles
Simona MurzeaSimona Murzea
Order Entry Specialist at Infosys BPM/ InfosysOrder Entry Specialist at Infosys BPM/ Infosys
DESIREE ANN ALDAYDESIREE ANN ALDAY
Technology Lead at Infosys Ltd. / Infosys BPMTechnology Lead at Infosys Ltd. / Infosys BPM
RAJIV SINGHRAJIV SINGH
Technical Process Specialist at Infosys Bpm, ltdTechnical Process Specialist at Infosys Bpm, ltd
Dhanapal JeyapaulDhanapal Jeyapaul
Senior Associate Lead - BPHR at Infosys BPMSenior Associate Lead - BPHR at Infosys BPM
Gabrielle DeFrangescoGabrielle DeFrangesco
Substitute Teacher at Kelly ServicesSubstitute Teacher at Kelly Services