Christopher Shockley
Winterville,United States
Summary
Enthusiastic Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of the organization and the public. Skilled in unloading trucks, moving merchandise, selling products, and stocking shelves. Proven record of expanding product placement by establishing exceptional relationships with store managers. Maintained Class A CDL license for 10 years and possessing an alcohol license.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Northeast Sales Distributing
08.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Sales Representative
Leon Farmer & Company
01.2016 - 04.2023
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed, maintained, and utilized a diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Built relationships with customers and the community to promote long-term business growth.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Consulted with businesses to supply accurate product and service information.
- Developed and implemented sales strategies to increase profits.
- Negotiated prices, terms of sales, and service agreements.
- Achieved and exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Maintained current knowledge of evolving changes in the marketplace.
- Presented a professional image consistent with the company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Delivery Driver
Beverage South
11.2014 - 12.2015
- Promoted customer satisfaction by addressing or escalating concerns for a quick resolution.
- Managed customer inquiries and complaints in a polite and professional manner.
- Fostered positive working relationships with regular customers.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Answered common customer questions, accepted payments, and completed paperwork at delivery and pickup locations.
- Filled out load paperwork and DOT-mandated log books.
- Kept detailed records of deliveries and money received from customers.
- Inspected load security and checked for damages.
- Identified mechanical issues, completed basic repairs, and reported serious concerns to management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Proficient in operating different types of pallet jacks, including manual and electric.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Drove trucks in urban and rural areas to expertly make high volume of deliveries.
- Determined the quickest and safest routes and avoided time delays for delivery by using effective planning and organizational skills.
Customer Service Manager
Loves Travel Stop
05.2014 - 11.2014
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering the store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree - Core Classes
Athens Technical College
Athens, GAHigh School Diploma -
Madison County High School
Danielsville, GA05.2010
Skills
- Exceptional Sales Expertise
- Product Management and Pricing
- Merchandising and Distribution
- Strategic and Promotional Planning
- Negotiation and Upselling Techniques
- Sales Strategy Development
- Current Alcohol license
- Client Relationship Management
- Marketing and Advertising
- Effective Time Management
- Delivery Schedule Development
- Route Management
- Verbal and Written Communication
- Problem-Solving
- Tractor Trailer Driving Experience
- Current CDL License
- Load Safety and Cargo Handling
Timeline
Delivery Driver
Northeast Sales Distributing
08.2023 - Current
Sales Representative
Leon Farmer & Company
01.2016 - 04.2023
Delivery Driver
Beverage South
11.2014 - 12.2015
Customer Service Manager
Loves Travel Stop
05.2014 - 11.2014
No Degree - Core Classes
Athens Technical College
High School Diploma -
Madison County High School
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