Christopher Shubert
Philadelphia,PA
Summary
Dynamic and reliable professional with extensive experience at Crown Bolt / Home Depot, excelling in visual merchandising and customer service. Proven ability to enhance customer satisfaction and boost sales through effective product displays and active listening. Skilled in inventory management and team collaboration, ensuring optimal stock levels and a welcoming shopping environment.
Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement. Utilizes collaborative techniques to ensure cohesive team efforts and store success. Track record of effectively analyzing market trends and customer preferences to drive sales growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Merchandiser
Crown Bolt / Home Depot
03.2004 - 2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Investigator/Office Assistant
Shubert Investigations
03.1993 - 12.2015
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Testified in court during [Type] proceedings and trials.
- Carefully documented statements, observations, and evidentiary materials.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
Driver/Back Office Assistant
Posey Dental Lab
04.1999 - 09.2011
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced delivery times with careful planning and route optimization.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Service Representative
McAvey Sales& Service
10.2002 - 2003
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
Sales /Receiving Associate
Hechinger's
06.1994 - 02.1998
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Damage Controlman
UNITED STATES NAVY,
06.1988 - 03.1993
- Streamlined emergency response procedures with clearly defined roles and responsibilities for each team member.
- Conducted thorough investigations into incidents related to damage control, identifying root causes and implementing corrective actions.
- Ensured structural integrity of the vessel, repairing leaks, ruptures, and other damages in a timely manner.
- Collaborated with other departments to develop cohesive strategies for addressing various types of shipboard emergencies.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Increased crew proficiency in damage control measures by providing hands-on training sessions and workshops.
Education
High School Diploma -
Archbishop Ryan
Philadelphia, PA06-1988
No Degree -
U.S. Navy
San Diego, CAAssociate of Applied Science - Computer Networking
C .H.I. Institute
Southampton, PA01-2002
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Active listener
- Merchandise planning
- Visual merchandising
- Store maintenance
- Pricing and signage updates
- Vendor relations
- Product inventory counts
- Pricing controls
- Customer relationship management (CRM)
- Retail
- Plan-o-gram implementation
- Time management
- Multitasking
- Customer service
- Product knowledge
- Adaptability and flexibility
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Team collaboration
- Laptop and mobile device use
Accomplishments
- Led merchandising and inventory management at 45 retail stores.
- Designed 300 elaborate store displays for store promotions during the holiday season.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of Crownbolt .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified forklift qualification, Home Depot - 90 days
2 bronze stars, Armed Forces Expeditionary Medal, National Defense Medal,southwest Asia Service Meda
In my time in the Military. i learned to be quick thinker and to adept and overcome some difficult thing. setback for me are learning experiences to grow and become better not bitter
Languages
Spanish
Elementary
English
Full Professional
Timeline
Merchandiser
Crown Bolt / Home Depot
03.2004 - 2025
Service Representative
McAvey Sales& Service
10.2002 - 2003
Driver/Back Office Assistant
Posey Dental Lab
04.1999 - 09.2011
Sales /Receiving Associate
Hechinger's
06.1994 - 02.1998
Investigator/Office Assistant
Shubert Investigations
03.1993 - 12.2015
Damage Controlman
UNITED STATES NAVY,
06.1988 - 03.1993
High School Diploma -
Archbishop Ryan
No Degree -
U.S. Navy
Associate of Applied Science - Computer Networking
C .H.I. Institute
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