Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

CHRISTOPHER SIMON

Lihue,HI

Summary

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Overview

24
24
years of professional experience

Work History

Director of Front Services

Kauai Beach Resort and Spa by OUTRIGGER
06.2022 - 06.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Overnight Resort Manager

Sheraton Kauai Resort
05.2015 - Current
  • Overseeing the property when no other manager is present
  • Taking lead of all Departments when an issue has presented itself
  • Passing on information and details of issues to Department heads when they are present on property
  • Working with Department Heads on issues to better the resort performance and Guest experience
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Participate in financial activities such as the setting Housekeeping Supplies, the establishment of budgets, and the allocation of funds to departments
  • Interview and hire applicants
  • Prepare required paperwork pertaining to departmental functions
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Assign duties to workers, and schedule shifts
  • Develop and implement policies and procedures for the operation of a department or establishment
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility

Front Desk Agent / Night Auditor

Sheraton Kauai Resort
05.2007 - 05.2015
  • Greet, register, and assign rooms to guests of hotels or motels
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Make and confirm reservations
  • Issue room keys and escort instructions to bellhops
  • Keep records of room availability and guests' accounts, manually or using computers
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Compute bills, collect payments, and make change for guests
  • Record guest comments or complaints, referring customers to managers as necessary
  • Review accounts and charges with guests during the check out process
  • Transmit and receive messages, using telephones or telephone switchboards
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment

Front Desk Agent / Security

Lawai Beach Resort
04.2003 - 05.2007
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Answer alarms and investigate disturbances
  • Circulate among visitors, patrons, or employees to preserve order and protect property
  • Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler

The Cuttage Hair Salon

Self Employed
10.2001 - 10.2003
  • Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
  • Schedule client appointments
  • Update and maintain customer information records, such as beauty services provided
  • Operate cash registers to receive payments from patrons
  • Develop new styles and techniques
  • Demonstrate and sell hair care products and cosmetics

Education

Associate in Applied Science (A.A.S.) - Cosmetology Business

Honolulu Community College
Honolulu, HI
05.1998

Skills

  • Guest Voice Champion
  • Light Speed Champion
  • Excel / Word / Powerpoint / Teams
  • Financial reports
  • Communications / People skills
  • Problem-solving
  • Adaptable to situations
  • Multitasking ability

Timeline

Director of Front Services

Kauai Beach Resort and Spa by OUTRIGGER
06.2022 - 06.2024

Overnight Resort Manager

Sheraton Kauai Resort
05.2015 - Current

Front Desk Agent / Night Auditor

Sheraton Kauai Resort
05.2007 - 05.2015

Front Desk Agent / Security

Lawai Beach Resort
04.2003 - 05.2007

The Cuttage Hair Salon

Self Employed
10.2001 - 10.2003

Associate in Applied Science (A.A.S.) - Cosmetology Business

Honolulu Community College

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CHRISTOPHER SIMON