Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Simon

IT Support Specialist
Cincinnati,OH

Summary

Dependable technical analyst and customer liaison with a proven track record of success in setting up and configuring radio SATCOM equipment for different customers with specific information security needs and requests. Network and hardware maintenance expert who easily detects problems and resolves them with minimal downtime. Security and compliance advocate whose goal is to help customers protect their data by developing reliable backup solutions and optimizing access to high-quality technical support. CompTIA Security+ ce certified IT specialist with a broad knowledge of computer hardware, software, and network equipment, who ensures security and protection of mission-critical and sensitive data transferred and received.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Warehouse Picker

Grainger
Fairfield, OH
09.2022 - 04.2023
  • Collaborated with inventory control team for accurate stock levels and proper storage of over 10,000 goods.
  • Maintained clean and safe work environment.
  • Used scanners to quickly locate and track items in warehouse.
  • Organized hundreds warehouse shelves and racks to maximize space utilization.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

IT Support Specialist

DynCorp International
Abu Dhabi, UAE
09.2019 - 06.2021
  • Provided high-quality and timely technical support for servers and computers operating on Windows and troubleshot customer computer and server issues
  • Demonstrated exceptional knowledge of BC3 user interface necessary to provide assistance via phone calls as events occurred
  • Checked and changed radio TOD daily as well as tested radios and frequencies to ensure their functioning
  • Maintained equipment cleanliness, monitored computer and server loads and temperature, and tracked inventories of computer and networking devices, parts, and equipment
  • Communicated IT issues to customers and coworkers as soon as they emerged and fixed them as efficiently as possible
  • Led a team of Radio Technician and two Network Technicians
  • Average Hours per Week: 72
  • Salary: $125,000/year
  • Contact Supervisor: Albrecco Jackson, +971 55-890-4872
  • SELECTED ACCOMPLISHMENTS: Troubleshot a major radio issue for the customer with over 30 users working on mission-critical tasks with zero downtime and miscommunication between the company and the customer
  • Prevented days of downtime and saved the employer and the government $50k by identifying a wrongfully configured port as a reason for malfunctioning a SATCOM radio
  • Expedited training for four new hires by updating and enhancing outdated training materials, checklists, and manuals, and compiling over 100 training documents from scratch; ensured the supervisor received data documentation with the latest equipment standards and training checklists
  • Created backup files of mission-critical information and configuration and developed a guide and a new file location for customers to recourse to standard settings in case those were lost through application updates; this resulted in the elimination of 50+ hours of redundancy and prevented customers from using extra staff to get valuable settings back
  • Initiated relocation to the new office to improve access to support and meet customers' growing needs, resulting in reduced time for issue processing, greater staff availability, and higher customer satisfaction
  • Improved data management by discontinuing irrelevant data storage by auditing weekly/daily backup checklists and eliminating the need to sort data that was no longer in use; this generated more storage space for sensitive data and decreased computer and server load
  • Automated weekly deletion of temp files for Red Hat specific servers, allowing them to run continuously and avoid shutdowns for critical processes; this new task was created without reconfiguring servers as requested by the government and helped continue the mission without any service downtime
  • Directed the implementation of the new radio network architecture for a brand new site, configuring over 12 TRK-PAC radio forwarding routers to instantly give control to two command centers, which resulted in no equipment downtime for customers transitioning to new headquarters

Interface Control Technician

U.S. Air Force
Hill AFB, UT
08.2015 - 08.2019
  • Engaged in various data link management tasks to assist mission commander by collecting data links, monitoring their traffic, filtering redundant data paths, and advised superiors on proper data link architectures and capabilities
  • Ensured situational awareness and communicated mission-critical information to coworkers, updating spreadsheets, fixing complex problems, and collaborating with partner agencies to implement industry best practices
  • Supervised two Surveillance Technicians in their duties
  • Average Hours per Week: 40
  • Salary: $30,000/year
  • Supervisor: Nathan Vanfleet, 801-678-1836
  • SELECTED ACCOMPLISHMENTS: Calibrated GPS used for connecting to the local network that was critical for accomplishing a live mission including two F-35 jets and 20 crew members by establishing a connection from the local unit to the network; saved the Air Forces over $100k in repairs and allowed for 12 weekly missions to continue
  • Recognized an overlooked data loop in the architecture that produced a distortion in aircraft positioning and became a source of redundant information in the system; communicated the problem to the mission commander and recommended a solution that saved 12 hours of downtime
  • Simplified data exchange between dozens of network sites by creating a new data architecture plan, allowing for greater control over data sent by entities and creating a more organic data flow; it decreased the level of interference from higher entities to the commanding and reporting units, decreased the workload of equipment by 50%, and improved data filters
  • Created a new geographical data link filter to incorporate a new air surveillance unit without causing any conflict or data flooding, which resulted in greater accuracy of data reported and improved data link picture by 50%
  • Contributed to a major training update allowing trainees to transition from program to program daily or weekly, making them better prepared for examinations and final assessments

Education

Bachelor of Science - Electrical Engineering

University of Cincinnati
Cincinnati, OH
05.2023 - 04.2030

Skills

  • Network Troubleshooting

  • Hardware Maintenance

  • Customer Support

  • Time Management

  • Technical Acumen

  • Analytical Skills

  • Windows 10

  • Warehouse safety

Certification

CompTIA Security+ ce

Timeline

Bachelor of Science - Electrical Engineering

University of Cincinnati
05.2023 - 04.2030

Warehouse Picker

Grainger
09.2022 - 04.2023

IT Support Specialist

DynCorp International
09.2019 - 06.2021

Interface Control Technician

U.S. Air Force
08.2015 - 08.2019

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Christopher SimonIT Support Specialist