Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christopher Simpson

Brooklyn,NY

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

17
17
years of professional experience

Work History

Regional Sales Manager

METRA ELECTRONICS.
DAYTONA BEACH, FL
03.2023 - 08.2024
  • Developed strategies and plans for regional sales growth.
  • Conducted regular market research to identify customer needs and preferences.
  • Organized trade shows, exhibitions, and other events to showcase products.
  • Monitored competitor activities and analyzed pricing trends in the region.
  • Analyzed regional sales performance data to develop actionable insights.
  • Collaborated with product development team to create new products tailored to local markets.
  • Participated actively in industry conferences and seminars for knowledge sharing purpose.
  • Identified opportunities for cross-selling and up-selling within existing customer base.
  • Resolved customer inquiries promptly as well as escalated issues when necessary.

Director of Operations

MOBILE TOYS INC.
COLLEGE STATION, TX
09.2020 - 01.2023
  • Managed day-to-day operations of a large staff in multiple departments.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Directed the operations and logistics of a multi-million dollar business.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Created policies and procedures for improved workflow processes.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Developed training programs for new employees as well as existing staff members.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.

General Manager / Installations

CERTIFIED SOUNDS
WAILUKU, HI
08.2019 - 09.2020
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Installation Technician

CAR TUNES
FARMINGDALE, NY
11.2018 - 08.2019
  • Installed new equipment according to manufacturer specifications and customer requirements.
  • Provided technical support for customers onsite or remotely via telephone or email.
  • Maintained accurate documentation of installation activities.
  • Inspected existing systems to ensure compliance with safety regulations and customer requirements.
  • Assisted other technicians with complex installations when necessary.
  • Resolved customer complaints related to installation issues in a timely manner.
  • Trained end-users on how to operate their newly installed systems properly.

Technical Support Specialist

MOBILEYE
NEW YORK, NY
02.2018 - 10.2018
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Troubleshot system errors and identified potential solutions.
  • Responded promptly to service tickets submitted by users experiencing technical difficulties.
  • Supported end users with basic troubleshooting techniques.
  • Documented repair processes and helped streamline procedures for future technical support actions.

Field Application Technician

VOXX INTERNATIONAL CORPORATION
HAUPPAUGE, NY
03.2017 - 02.2018
  • Identified opportunities for improvement in current application installation procedures.
  • Tested, troubleshot, and resolved application issues for end users.
  • Conducted research on emerging application technologies and products.
  • Developed technical documentation to support application installation processes.
  • Provided training to users on new or existing applications.

Assistant Manager Car Audio Installations

PC RICHARD & SON
FARMINGDALE, NY
12.2009 - 03.2017
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Assistant Manager

MAIN STREET STEREO
SAYVILLE, NY
05.2007 - 12.2009
  • Established processes for monitoring customer satisfaction levels.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.

Education

AAS -

SUFFOLK COUNTY COMMUNITY COLLEGE
SELDEN, NY
05.2010

Skills

  • Customer Service
  • Inventory Management
  • Production
  • Business Planning
  • Customer Retention
  • Workflow Optimization
  • Marketing
  • Logistics Oversight
  • MS Office
  • Multi-unit operations management
  • Retail Operations Management
  • Vendor Sourcing
  • Employee Motivation
  • Staff Training

References

References available upon request.

Timeline

Regional Sales Manager

METRA ELECTRONICS.
03.2023 - 08.2024

Director of Operations

MOBILE TOYS INC.
09.2020 - 01.2023

General Manager / Installations

CERTIFIED SOUNDS
08.2019 - 09.2020

Installation Technician

CAR TUNES
11.2018 - 08.2019

Technical Support Specialist

MOBILEYE
02.2018 - 10.2018

Field Application Technician

VOXX INTERNATIONAL CORPORATION
03.2017 - 02.2018

Assistant Manager Car Audio Installations

PC RICHARD & SON
12.2009 - 03.2017

Assistant Manager

MAIN STREET STEREO
05.2007 - 12.2009

AAS -

SUFFOLK COUNTY COMMUNITY COLLEGE

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