Christopher Simpson
Columbia,SC
Summary
Competent Help Desk Specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Spectrum
08.2023 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Walked user through series of steps to determine problem and implement likely solution.
Sales Consultant
O.C. Welch Ford Lincoln
05.2023 - 08.2023
- Respond to customer's needs timely, appropriately, and informatively, in-person or virtually, establishing relationships with customers that have proven to lead to recurrent sales
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on latest automotive innovations and technological advancements through continuous training.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Sales Consultant
Opelika Ford Chrysler Dodge Jeep Ram
01.2022 - 05.2023
- Respond to customer's needs timely, appropriately, and informatively, in-person or virtually, establishing relationships with customers that have proven to lead to recurrent sales
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on latest automotive innovations and technological advancements through continuous training.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Grill Cook/Shift Lead
Little Darling Burger Co.
11.2021 - 12.2022
- Started at Outback as a to-go specialist/host, then moved up to server, and eventually moved to line-cook
- Gained knowledge in multiple different restaurant specialties
- Prepared, portioned, cooked and safely handled numerous different food items.
Education
High School Diploma -
T.L. Hanna High School
Anderson, SC01-2020
Bachelor of Science - Cyber Security
Western Governers University
05-2026
Skills
- Excellent Customer Service
- Security management
- Adept and capable of grasping concepts and retaining information quickly and efficiently
- Hardware diagnostics
- Ticketing systems
- Application support
- Operating systems
- Computer maintenance
- Desktop support
- System optimization
- Risk Assessment
Coursework
- Intro. to IT
- Fundamentals of Info. Security
- IT Applications
- IT Foundations
- Legal Issues in Info. Security
- Intro. to Systems Security
Certification
Comp A+
Comp Network+
Timeline
Help Desk Support Specialist
Spectrum
08.2023 - Current
Sales Consultant
O.C. Welch Ford Lincoln
05.2023 - 08.2023
Sales Consultant
Opelika Ford Chrysler Dodge Jeep Ram
01.2022 - 05.2023
Grill Cook/Shift Lead
Little Darling Burger Co.
11.2021 - 12.2022
Comp A+
Comp Network+
High School Diploma -
T.L. Hanna High School
Bachelor of Science - Cyber Security
Western Governers University
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