Ranlisha Moore
New Orleans,LA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Counter Manager
Macy's / Mac Cosmetics
Metairie, LA
08.2023 - 07.2024
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Operated cash register to accurately complete customer financial transactions.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to Mac cosmetics counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Makeup Artist
Mac Cosmetics
Metairie, LA
09.2017 - 07.2020
- Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
- Provided makeup services to numerous clients weekly.
- Sold products and services to maintain daily sales goal.
- Applied makeup to achieve desired day-to-day and special event looks.
- Handled cash and credit card payments daily with accuracy.
- Double-checked inventories and stocking.
- Scheduled appointments for customers.
Makeup Artist
Macy's
Metairie, LA
08.2014 - 09.2017
- Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
- Provided makeup services to numerous clients weekly.
- Applied makeup to clientele to cover imperfections and create new looks.
- Sold products and services to maintain daily sales goal.
- Provided makeup services to numerous clients per month for weddings, proms and other special events.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Applied makeup to achieve desired day-to-day and special event looks.
- Handled cash and credit card payments daily with accuracy.
- Scheduled appointments for customers.
Assistant Manager
Ultra Diamond
Kenner, LA
10.2008 - 02.2012
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Delegated daily tasks to team members to optimize group productivity.
- Completed inventory audits to identify losses and project demand.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Jewelry Department Manager
Walmart
New Orleans, LA
03.2005 - 10.2008
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Performed site evaluations, customer surveys and team audits.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Restocked merchandise from inventory during downtime when items upfront became low.
Education
High School Diploma -
Hammond High Magnet School
Hammond, LA4 2006
Skills
- Makeup application
- Beauty transformations
- Brand building and awareness
- Eyebrow shaping
- Color composition
- Customer consulting
- Makeup and skincare
- Payment processing expertise
- Product knowledge
- Customer service
- Organization
- Team management
- Inventory management
- Leadership development
- Merchandising
- Strategic Planning
- POS systems operations
- Retail operations management
- Management
- Conflict mediation
- Staff management
Education and Training
Hammond, LA
Volunteer
Bishop, McManus Academy
• School filed trips
• School Dance
• School Sports Game
• Harvest Fest and more
Timeline
Counter Manager
Macy's / Mac Cosmetics
08.2023 - 07.2024
Makeup Artist
Mac Cosmetics
09.2017 - 07.2020
Makeup Artist
Macy's
08.2014 - 09.2017
Assistant Manager
Ultra Diamond
10.2008 - 02.2012
Jewelry Department Manager
Walmart
03.2005 - 10.2008
High School Diploma -
Hammond High Magnet School