Christopher Sims
Managment
Poulan
Summary
Dynamic leader with proven expertise in customer service, engagement, and strategic merchandising, developed through extensive experience at Lowe's Home Improvement and Radio Shack. Recognized for exceptional skills in hiring, training, and motivating teams to consistently exceed sales targets while adeptly resolving customer complaints to ensure seamless store operations. Specialization in loss prevention and store management drives efficiency and productivity across all levels, fostering a positive shopping experience that enhances customer loyalty. Committed to leveraging industry knowledge to create innovative solutions that elevate overall performance.
Overview
26
26
years of professional experience
Work History
Store Manager
Ace Hardware
11.2024 - Current
- Directed daily operations, ensuring optimal store performance and adherence to company standards.
- Developed and implemented training programs for staff, enhancing customer service and operational efficiency.
- Analyzed inventory levels, optimizing stock management to reduce costs and improve availability.
- Led team in executing marketing strategies, increasing foot traffic and sales within the store.
- Cultivated relationships with vendors, negotiating terms to enhance product offerings and pricing structures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Lowes Home Improvement
01.2012 - 11.2024
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
Store Manager
Radio Shack
01.2009 - 01.2012
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Facilitated open communication between departments to improve collaboration among teams.
Shipping Trainer
Target Distribution
01.2005 - 01.2009
- Educated employees on proper use of organization's products and systems.
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
- Assessed participant knowledge and understanding of the material and adjusted training accordingly.
- Organized and obtained training job aids, course materials and handouts.
Squadron Commander
Irwin County Sheriffs office
01.2000 - 01.2005
- Oversaw administrative functions such as scheduling, record keeping, equipment maintenance.
- Established policies and procedures that support the organization's mission while meeting regulatory requirements.
- Created and managed budget for squadron operations, ensuring fiscal responsibility and adherence to regulations.
- Managed shift rotations for personnel assigned to various operational tasks or duties.
- Analyzed complex situations quickly and accurately to make sound decisions under pressure.
- Developed and implemented squadron-wide training plans to ensure mission readiness.
Education
Associate in Arts (A.A.) - Criminal Justice
Georgia Southwestern State University
Americus, GA, US06.1998
Skills
- Store operations management
- Customer service expertise
- Analytical problem-solving
- Operational efficiency in retail
- Recruitment and onboarding
- Theft prevention strategies
- Strategic Merchandising
- Inventory optimization
- Staff training and development
- Superior customer interaction
Timeline
Store Manager
Ace Hardware
11.2024 - Current
Assistant Store Manager
Lowes Home Improvement
01.2012 - 11.2024
Store Manager
Radio Shack
01.2009 - 01.2012
Shipping Trainer
Target Distribution
01.2005 - 01.2009
Squadron Commander
Irwin County Sheriffs office
01.2000 - 01.2005
Associate in Arts (A.A.) - Criminal Justice
Georgia Southwestern State University