Christopher Skokan
Schenectady,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Dispatch Manager
BMK Logistics (Amazon DSP)
2024.01 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Created detailed reports on driver performance metrics, providing valuable insights into areas requiring targeted improvements.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Enhanced candidate experience by maintaining clear communication throughout the recruitment process.
Warehouse Order Picker
Bunzl Distribution NA
2023.09 - 2024.01
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Delivery Driver
Colafemina Logistics (Amazon DSP)
2023.05 - 2023.10
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Inbound Call Center Sales Representative
Spectrum
2022.04 - 2023.05
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Ensured compliance with all relevant regulations during sales processes, including adherence to privacy policies when handling sensitive customer information.
- Converted potential leads into sales opportunities through persuasive communication skills and strategic follow-ups with prospects.
- Achieved positive outcomes on challenging calls by leveraging advanced problem-solving abilities combined with empathetic listening skills.
Warehouse Manager
Pella Windows
2021.11 - 2022.09
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Operations Manager
GB Logistics (Amazon DSP)
2020.07 - 2021.11
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Department Manager
Walmart
2019.05 - 2020.10
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Warehouse Manager
Pella Windows
2018.08 - 2019.04
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Department Manager
Walmart
2013.09 - 2017.11
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Education
High School Diploma -
Schalmont High School
Schenectady, NY06.2011
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- DOT Compliance
- Schedule Coordination
- Staff Training and Development
- Customer Communication
- Fleet maintenance
- Multiple project coordination
- Supply Chain Understanding
- Daily reports
- Employee time records
- Employee Performance Reviews
- Labor cost control
- Decision-Making
- Customer Service
- Critical Thinking
- Effective Communications
- Route Planning and Adjustment
- Data Entry
- Mentoring and Coaching
- Delegating Work
Timeline
Dispatch Manager
BMK Logistics (Amazon DSP)
2024.01 - Current
Warehouse Order Picker
Bunzl Distribution NA
2023.09 - 2024.01
Delivery Driver
Colafemina Logistics (Amazon DSP)
2023.05 - 2023.10
Inbound Call Center Sales Representative
Spectrum
2022.04 - 2023.05
Warehouse Manager
Pella Windows
2021.11 - 2022.09
Operations Manager
GB Logistics (Amazon DSP)
2020.07 - 2021.11
Department Manager
Walmart
2019.05 - 2020.10
Warehouse Manager
Pella Windows
2018.08 - 2019.04
Department Manager
Walmart
2013.09 - 2017.11
High School Diploma -
Schalmont High School
Similar Profiles
Christopher WohllebenChristopher Wohlleben
Delivery Driver at BMK LogisticsDelivery Driver at BMK Logistics
Maria Lucinda HowardMaria Lucinda Howard
Operations Manager at Dewlush Logistics DSP (partnership With Amazon)Operations Manager at Dewlush Logistics DSP (partnership With Amazon)
Da'shuan JonesDa'shuan Jones
Delivery Driver at Pierce One Logistics Amazon DSPDelivery Driver at Pierce One Logistics Amazon DSP