CHRISTOPHER S. LESEE
Starke
Summary
Dynamic Store Manager with a proven track record at O'Reilly Auto Parts, excelling in quality control and customer service excellence. Adept at inventory management and vendor negotiations, I have successfully led teams to enhance operational efficiency and drive profitability, while fostering employee development and engagement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Oreilly Auto Parts
Gainesville
04.2017 - Current
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Assigned work and monitored performance of project personnel.
- Collaborated with management on developing long-term plans for increasing profitability in the auto parts department.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Store Manager
Clay County Transmission
Middleburg
02.2016 - 03.2017
- Sales, ordering of parts, coordinating of scheduling of work
- Handling day to day operations, finances, setting of sales goals, and customer retention
- Training of employees regarding to continuing education
- B2B sales and growing the brand
Area Service Manager
Sears holding
Jacksonville
09.2015 - 02.2016
- Coordinate with multiple service centers to organize goals and KPI's
- Engage with customers and employees to figure out how to better service our consumer
- Making sure that the Brand is 1st and foremost with all employees
- B2B sales and service as well
Assistant district manager
Heartland automotive
Jacksonville
01.2013 - 09.2015
- Set goals and service figures for multiple service centers
- Created marketing strategies to promote the brand and increase customer count and retention
- Worked with Store Management to increase operational efficiency
- Worked with new and current employees, trained, coached, and mentored brand awareness
Site Manager / Operator
All American Towing and Recovery
Orange Park
05.2008 - 12.2012
- Determine schedules, sequences, of service calls
- Customer relations
- Handling of all business Financials
- Maintenance of the fleet
- Towing and Recovery of customers vehicles
Apprentice, Automotive
Gary Johns Automotive Machine
Jacksonville
02.2005 - 05.2011
- Calculate dimensions or tolerances, using instruments such as micrometers or Vernier calipers
- Set up, adjust, or operate basic or specialized machine tools used to perform precision machining operations
- Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines
- Measure, examine, or test completed units to check for defects and ensure conformance to specifications, using precision instruments, such as micrometers
- Study sample parts, blueprints, drawings, or engineering information to determine methods or sequences of operations needed to fabricate products
Manager
Missions Automotive
Orange Park
11.2008 - 09.2009
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations
Manager
Tires Plus Total Car Care
Jacksonville
07.2006 - 06.2008
- Sales and ordering of parts
- Customer relations
- Inventory control
- Managing employee relations
- Scheduling
- Managing shop production and productivity
- New employee training
Manager
V.M.P Enterprises
Jacksonville
09.2000 - 01.2005
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations
Skills
- ASE certified consultant
- Quality control and assurance
- Inventory management and optimization
- Vendor negotiation and relations
- Customer service excellence
- Team leadership and development
- Sales forecasting and analysis
- Financial management and reporting
- Employee training and development
- B2B sales strategies
- Project management methodologies
- Conflict resolution techniques
- Scheduling optimization strategies
- P&L administration and oversight
- Operations management
Certification
Master Technician, Automotive Service Excellence, 03/01/02, 03/01/08
References
Available on Request
Timeline
Store Manager
Oreilly Auto Parts
04.2017 - Current
Store Manager
Clay County Transmission
02.2016 - 03.2017
Area Service Manager
Sears holding
09.2015 - 02.2016
Assistant district manager
Heartland automotive
01.2013 - 09.2015
Manager
Missions Automotive
11.2008 - 09.2009
Site Manager / Operator
All American Towing and Recovery
05.2008 - 12.2012
Manager
Tires Plus Total Car Care
07.2006 - 06.2008
Apprentice, Automotive
Gary Johns Automotive Machine
02.2005 - 05.2011
Manager
V.M.P Enterprises
09.2000 - 01.2005
Similar Profiles
Paul YoungPaul Young
Customer Service Parts Professional at Oreilly Auto PartsCustomer Service Parts Professional at Oreilly Auto Parts
Sharon BowmanSharon Bowman
Store Manager at Oreilly Auto PartsStore Manager at Oreilly Auto Parts
SINDAS HASANSINDAS HASAN
Automotive Parts Specialist at Oreilly Auto PartsAutomotive Parts Specialist at Oreilly Auto Parts
JESSE SANNICOLASJESSE SANNICOLAS
Assistant Manager at Oreilly Auto PartsAssistant Manager at Oreilly Auto Parts
Jennifer ElliottJennifer Elliott
Kitchen Staff Member at Bradford County School DistrictKitchen Staff Member at Bradford County School District