Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Christopher Small

Pompano Beach,FL

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Flanigan's Seafood Bar and Grill. Proven expertise in customer service and food handling, enhancing guest satisfaction through effective team leadership and operational efficiency. Recognized for maintaining high standards of cleanliness and organization while delivering exceptional dining experiences. Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.

Overview

21
21
years of professional experience

Work History

Cook

The House on the River
10.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

FOH Manager, Bar Manager

Quarterdeck Restaurant
11.2023 - 07.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Elevated team performance with regular pre shift rally, and competition (incentives)

Breakfast Attendant

Holiday Inn North Boca
07.2023 - 11.2023
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Check and communicate with all guest to ensure the are having a great experience.

Assistant Manager, General Manager

Flanigan's Seafood Bar and Grill
04.2004 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw bar operations including scheduling and inventory
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Assumed responsibility for Servers scheduling, and training and ensuring they were properly trained and motivated to deliver exceptional service to guests.
  • Assumed responsibility for overseeing and training bar staff, delivering comprehensive guidance on customer service, drinks preparation, and upselling strategies to optimize sales and enhance customer satisfaction.
  • Acted as a capable manager who not just oversaw the running of the restaurant but jump in where needed.

Education

High School Diploma -

Wheeling High School
Wheeling, IL

Accounting

William Rainey Harper College
Palatine, IL

Accounting, Hospitality Management

Broward College
Fort Lauderdale, FL

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Inventory Management
  • Staff training and supervision
  • Financial Management and Analysis

Interests

  • I enjoy helping others and giving back to the community
  • Golf
  • Family

Timeline

Cook

The House on the River
10.2024 - Current

FOH Manager, Bar Manager

Quarterdeck Restaurant
11.2023 - 07.2024

Breakfast Attendant

Holiday Inn North Boca
07.2023 - 11.2023

Assistant Manager, General Manager

Flanigan's Seafood Bar and Grill
04.2004 - 03.2023

High School Diploma -

Wheeling High School

Accounting

William Rainey Harper College

Accounting, Hospitality Management

Broward College

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Christopher Small