Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Christopher Smiley

Christopher Smiley

Ridgeland,MS

Summary

Graduate with 5+ years of business and sales experience. A highly motivated individual with a business savvy mindset looking to secure a position that will allow me to expound my skill set in a timely and professional manner that will encourage the utilization of my education and training with opportunities of growth and advancement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Community Living Specialist

SON Valley
Brandon, MS
11.2022 - Current
  • Overseeing employee obligations, including evaluating member’s daily performances.
  • Displayed facility supervision techniques in daily/nightly operations.
  • Delegated all duties throughout the facility providing expedient, efficient, and equal distribution of tasks to subordinate team members.
  • Assisted clients with everyday needs such as active treatment, daily grooming, planning activities, physical fitness routines, and processes to make the client's lives easier.
  • Commuted patients and rehabilitating members; maintained regulation of routes from appointments, residents, activities, and medical departments.
  • Developed and implemented alternative strategies to resolve employee disputes.
  • Monitored staff performance, identified areas for improvement and provided guidance for team members.

Top Salesman/ Inventory Technician

Watson Quality Ford
Ridgeland, MS
01.2017 - 01.2018
  • Providing tracking of short-term goal fluctuations, demand from consumers, discounted sales, interest rates amendments, and monthly, quarterly, annual deals.
  • Planned long-term goals by creating a personal niche that ensured no customer left behind satisfactory allegiance that aided in a dependable stream of revenue.
  • Continuously advanced product knowledge and sales techniques through trial and error practices to maximize effective closing procedures.
  • Developed a strong customer base through networking and building strong rapport by staying knowledgeable on updated inventory when requested.
  • Revised employee’s sales pitches, rhetoric, and body language techniques to optimize sales effectiveness; conveyed constructive feedback to enhance professionalism and strengthen skillset.
  • Managed customer orders, ensuring accurate order fulfillment within established timelines.
  • Analyzed data to identify areas where improvements could be made in terms of efficiency or cost savings.

Salesman/Program Functional Technician

Herrin-Gear Infiniti
Jackson, MS
01.2017 - 01.2017
  • Anatomized Infiniti’s computer generated plans & programs structure to ensure thorough documentation for employee customer interactions.
  • Handled inspections for dealerships; Applied data accumulated through spectating and customer evaluations to improve operations, target current business conditions, and forecast needs for consumers that’s in the market.
  • Maintained a professional and comfortable work environment for the team and customers.
  • Issue resolution and problem solutions were a personal standard within the work environment.
  • Resolved complex functional issues by troubleshooting, debugging code, and providing solutions.

Inventory Sales

Rogel Ford
Crystal Spring, MS
01.2016 - 01.2017
  • Facilitated OJT training for all newly hired sales team members.
  • Supervised team member’s training, instructed sales tactics for higher closure in automotive transactions, maximizing group performance and profits.
  • Specialized in customer consultation for purchase completion, item location, and sales negotiation through sales promotions.
  • Welcomed and greeted customers and offered friendly knowledgeable assistance and guidance
  • Provided 100% customer satisfaction through interpersonal communication and professionalism.
  • Performed regular cycle counts to maintain inventory accuracy.
  • Provided excellent customer service by responding promptly to inquiries, complaints and requests.
  • Analyzed sales data to identify potential areas of improvement in product selection or display techniques.

Head Cashier

City Drugs Store
Crystal Springs, MS
01.2011 - 01.2012
  • Led, assisted, and trained cashiers while meeting needs and exceeding expectations of more than 300 customers daily, managing multiple functions and projects simultaneously in a fast-paced, high-profile work environment.
  • Oversaw day-to-day financial operations including payment transactions, daily closing, cash drawer reconciliation, and resolving discrepancies.
  • Improved customer service with friendly, professional, and knowledgeable assistance while responding to their questions and resolving any problems they may have experienced.
  • Drove performance, monitoring new team members on registers, meeting customer needs, maximizing group performance to maintain a high level of customer satisfaction.

Education

Bachelor of Business Administration -

Jackson State University (AACSB Accredited)
05.2016

Skills

  • 4 years of experience in sales and healthcare management caregiving services
  • 3 years experience of inspection and consultation in marketing & sales
  • Organizational Employee Relations in Automotive Transactions
  • Interpersonal Communication
  • Inventory & Assets Management
  • Customer Service
  • Problem Solving
  • Time Management
  • Performance Management
  • Microsoft Office (Word, Outlook, Excel, Power Point)

Certification

  • Basic First Aid Course & CPR Certification through the Red Cross, 2021
  • Direct Care Management and Training and Testing Program Advanced Certification, 2018
  • Herrin-Gear Dealership Sales Base Certification Advanced, 2017
  • Rogel Ford Dealership Sales Base Certification Advanced, 2016

References

  • Dr. Willie Bingham, Supervisor of Inspections, Sanderson Farms Inc., Hazlehurst, MS, 601-669-1838, williebingham@gmail.com
  • Zakieus Drone, Teacher’s Aide, A First Name Basis, MS, 601-754-5580
  • Omari Campbell, Health Technician Supervisor, A First Name Basis, MS, 601-946-8461

Timeline

Community Living Specialist

SON Valley
11.2022 - Current

Top Salesman/ Inventory Technician

Watson Quality Ford
01.2017 - 01.2018

Salesman/Program Functional Technician

Herrin-Gear Infiniti
01.2017 - 01.2017

Inventory Sales

Rogel Ford
01.2016 - 01.2017

Head Cashier

City Drugs Store
01.2011 - 01.2012

Bachelor of Business Administration -

Jackson State University (AACSB Accredited)

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Christopher Smiley