Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Taco Fuego
02.2021 - Current
Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Line Cook Supervisor
River Oaks Hospital
11.2018 - 02.2021
Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.
Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
Upheld strict adherence to recipe specifications, guaranteeing consistency in flavor profiles across multiple service periods.
Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
Package Handler Supervisor
United Parcel Service, UPS
07.2017 - 11.2018
Integrated advanced technology systems into daily operations, improving tracking accuracy and enhancing internal communication channels between departments.
Conducted daily pre-shift meetings to ensure alignment of goals and expectations among team members.
Trained new employees on proper handling techniques and company policies, leading to decreased turnover rates among staff members
Managed shift operations, consistently meeting or exceeding performance targets for package handling efficiency.
.
Education
Associate of Applied Science -
The Art Institute of Houston
Houston, TX
05.2001 -
Skills
Revenue Generation
Quality Assurance
Inventory Management
Customer Service Management
Employee Development
Problem-Solving
Performance Evaluation and Monitoring
Customer Retention
Time management abilities
Management Team Building
Additional Information
U.S. Army Veteran
Timeline
Manager of Operations
Taco Fuego
02.2021 - Current
Line Cook Supervisor
River Oaks Hospital
11.2018 - 02.2021
Package Handler Supervisor
United Parcel Service, UPS
07.2017 - 11.2018
Associate of Applied Science -
The Art Institute of Houston
05.2001 -
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