Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTOPHER SMITH

Houston

Summary

Compliance Manager focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.

Overview

9
9
years of professional experience

Work History

Regulatory Reporting and Compliance Manager

Meta
04.2020 - Current
  • Review, investigate and process reported escalations across Facebook, Instagram and other platforms to mitigate imminent risk and real-world-harm while insulating the business from negative publicity and reputational harm
  • Serve as the point of contact in high-visibility, crises and newsworthy escalations while ensuring operational risks are mitigated, stakeholders and leadership are kept abreast of developing issues
  • Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Managed compliance efforts, reporting and audits.
  • Prepared records and data for regular audits.
  • Streamlined compliance processes by implementing efficient monitoring systems and tools.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Leading a global policy program and working cross-functionally with Content Policy, Legal, Integrity Operations and numerous XFN teams to design and optimize solutions for the implementation and enforcement of escalation-only policies
  • Created a training program for the Oversight board detailing the escalation process, esc-only polices and enforcement, various tooling utilized during escalations, and an extensive tutorial detailing the correct pathways and guardrails for escalations falling within scope
  • Created and managed a skills and tooling training program for the Global Team specifically aimed at up-leveling individuals for IPOCs, Crises and High-visibility escalations
  • Created and implemented policy knowledge checks based on Implementation Standards aimed at refreshing escalation specialists’ familiarity with various policies integral to enforcement
  • Collaborated with the Oversight Board to establish distinct swim lanes for their adjudicated content while ensuring their requests are prioritized in appropriate queues
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
  • Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Participated in several IPOCs (e.g., US2020, Georgia State Run-offs, India, Mexico) and served as a Crew Lead on several occasions for planned and unplanned IPOCs.

Senior Legislative Analyst

Trustmark Insurance
08.2019 - 04.2020
  • Analyze legislation and regulatory requirements
  • Create and review law summaries
  • Determine applicability of legislation to various business units and draft appropriate applicability
  • Prepare law summaries of federal laws or regulations concerning employee benefits
  • Manage legislative tracking software system by assigning new regulations to appropriate staff for review
  • Troubleshoots system errors with system vendor
  • Trains employees concerning the utilization of the CODE legislative system and troubleshoot any problems the business may experience with the system
  • Enhanced legislative processes by conducting thorough research and analysis on policy issues.
  • Managed complex projects efficiently while maintaining strict deadlines under high-pressure situations.
  • Initiates regulatory research projects, and drafts policy/certificate/plan document provisions, which meet business area objectives
  • Provide regulatory guidance or provisions depending on the nature of the research
  • Reviews and responds to inquiries from various business units regarding compliance with laws and regulations within the agreed upon completion date developed with the business area
  • Provides a clear and direct response that the reader can easily comprehend, while including solutions and potential risks for the business unit when appropriate.

Regulatory and Government Relations Analyst

Centene
04.2018 - 04.2019
  • Created a Legislative Dashboard covering state and federal legislation and possible resulting business impacts that is disseminated to senior leadership and has been adopted as best practice
  • Created systems for tracking trending legislative items that have a multi-departmental impact (e.g., balance billing, association health plans, short-term limited duration plans)
  • Authored multiple impact papers covering an array of regulatory items that are disseminated company-wide to multiple stakeholders
  • Analyzed and tracked pertinent litigation across the country for potential business risks and effects and shared the results with invested stakeholders
  • Served as a government relations lead for multiple states and created discussion points concerning important topics that are pertinent to the successful operation of the business
  • Interacted with multiple stakeholders (e.g., lobbyist, legislators, regulators) concerning burgeoning legislation and regulatory items that may influence overall business
  • Served as a workgroup lead to develop action plans and resulting impact statements for numerous regulatory items (e.g., balance billing, association health plans, enhanced direct enrollment, health savings accounts)
  • Served as a state person of contact for numerous states and filed the appropriate documents with corresponding departments of insurance to ensure regulatory compliance
  • Conducted numerous interviews from initial resume review to hiring and completed onboarding and training for numerous individuals
  • Authored, reviewed and edited several policies and procedures encompassing a range of topics
  • Drafted and submitted the appropriate documents to obtain a Certificate of Authority to obtain entrance into new states and further expand the reach of the business.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Queried databases for information needed for report processing.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.

Compliance and Policy Analyst

Cook County Sheriff’s Office
06.2015 - 04.2018
  • Formulated policy and procedure to ensure the Cook County Sheriff’s Office followed state and federal laws governing custody, employment and many other areas under the sheriff’s purview
  • Created systems for tracking compliance measures utilizing Microsoft Excel and other knowledge management systems
  • Tracked legislative changes and updates to ensure policy and procedures are accurate and meet legal standards
  • Explored potential legal issues concerning policy and procedural initiatives to impede possible legal vulnerability
  • Initiated a tracking system for a job description database, new hires, current and prospective salaries and departmental analysis of employment profile
  • Authored and created electronic forms to ensure employees acknowledge and fulfill compliance measures through policy and procedure
  • Conducted inmate disciplinary administrative hearings while ensuring appropriate actions are taken according to the Illinois Jail Standards
  • Created content updates utilizing SharePoint and manipulates the user interface for easy navigation.
  • Developed professional expertise by attending seminars, workshops, and conferences relating to administrative law practices.
  • Facilitated open communication between opposing parties, fostering understanding and encouraging resolution outside of formal hearings when possible.
  • Demonstrated commitment to upholding principles of natural justice and procedural fairness in all aspects of my work, contributing to a high standard of decision-making within the organization.
  • Collaborated with multidisciplinary teams to gather relevant information for decision-making in complex cases.

Education

Juris Doctorate - Business Law

Indiana University Robert H. McKinney School of Law
Indianapolis, IN

B.A. Political Science/Journalism -

Indiana University, Bloomington

Skills

  • Expert level competency concerning Microsoft Power Point, Excel and Word
  • ServiceNow Maintenance and Administration Expert
  • Familiar with SOX compliance requirements
  • Expert in Administrative Law concerning Penal Codes and Incarceration
  • Conversational in Spanish
  • Well-versed in public speaking
  • Well-versed in utilizing SharePoint and content creation
  • Compliance Monitoring
  • Training development
  • Internal Audits
  • Training and education

Timeline

Regulatory Reporting and Compliance Manager

Meta
04.2020 - Current

Senior Legislative Analyst

Trustmark Insurance
08.2019 - 04.2020

Regulatory and Government Relations Analyst

Centene
04.2018 - 04.2019

Compliance and Policy Analyst

Cook County Sheriff’s Office
06.2015 - 04.2018

Juris Doctorate - Business Law

Indiana University Robert H. McKinney School of Law

B.A. Political Science/Journalism -

Indiana University, Bloomington

Similar Profiles

CREATE PROFILE
CHRISTOPHER SMITH