Christopher Smith
Battle Creek,MI
Summary
Dynamic leader with a proven track record at Second Block Hospitality, adept in relationship building and sales planning. Excelled in boosting sales revenue through innovative strategies and leading high-performance teams. Skilled in social media promotion and staff management, achieving significant brand visibility and client satisfaction.
Overview
20
20
years of professional experience
Work History
Entertainment and Sales Manager
Second Block Hospitality
01.2019 - 02.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Coordinated complex logistics for large-scale entertainment events, ensuring seamless guest experiences.
- Implemented innovative promotional tactics, resulting in increased brand awareness and positive media coverage.
- Boosted attendee satisfaction through meticulous attention to detail in event organization and execution.
- Collaborated with talent agents to secure top performers for entertainment events.
- Coordinated cross-functional teams to ensure timely completion of event tasks and milestones.
- Negotiated favorable hotel room blocks and travel arrangements for out-of-town guests attending large-scale conferences or conventions.
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings for clients.
- Utilized social media to promote events and increase attendance.
- Coordinated travel and accommodations for event attendees.
Entertainment Events Manager
Cobalt Business
03.2011 - 01.2019
- Negotiated contracts with entertainers and vendors, balancing quality expectations with budgetary constraints.
- Led cross-functional teams in the planning and execution stages of various events, fostering collaboration among departments.
- Oversaw logistical coordination for seamless event execution, including venue selection, set-up, and teardown.
- Managed event budgets effectively, ensuring optimal allocation of resources for maximum impact.
- Utilized social media platforms effectively to promote upcoming events and engage with potential attendees.
- Enhanced audience engagement by implementing innovative event themes and interactive activities.
- Streamlined event planning processes for increased efficiency and costeffectiveness.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Coordinated travel and accommodations for event attendees.
- Oversaw event registration process by collecting and tracking attendee information.
- Analyzed event costs to identify areas of improvement and cost savings.
- Evaluated post-event feedback to identify areas for improvement and implement changes accordingly in future events.
- Built strong relationships with local influencers within the entertainment industry, leveraging their networks for increased visibility of our events.
Maid Pro Professionals
Doyle Industries
01.2004 - 06.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
No Degree - Business Administration
Southern New Hampshire University
Hooksett, NH02.2025
High School Diploma -
Rockbridge County High School
Lexington, VA06.1997
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Motivational Skills
- Sales Planning
- Sales process
- Business Planning
- Market Research
- Social Media Savvy
- Decision-Making
Timeline
Entertainment and Sales Manager
Second Block Hospitality
01.2019 - 02.2024
Entertainment Events Manager
Cobalt Business
03.2011 - 01.2019
Maid Pro Professionals
Doyle Industries
01.2004 - 06.2009
No Degree - Business Administration
Southern New Hampshire University
High School Diploma -
Rockbridge County High School
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