Christopher Smith
Pico Rivera,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I have been around family members and friends with mental illnesses. I do know how to deal and handle situations when they arise. I am compassionate and caring with others.
I like to help others as best I can.
Overview
11
11
years of professional experience
Work History
Receiver
Smart And Final
4550 West Pico Blvd, Los Angeles, CA 90019
03.2023 - Current
- Tracked product for DSD vendors to verify invoices.
- Processed reclaims and returns to vendors and warehouse for credit.
- Processed daily and weekly DSD tickets to file invoices.
- Entered DSD invoices into inventory system for prompt record keeping.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Protected company assets through accurate receipt and return of DSD product.
- Checked EDI invoices to resolve outstanding invoices.
- Followed food safety and workplace safety guidelines for job functions.
- Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Provided fast, friendly and accurate customer service to create positive shopping experience.
- Double-checked cargo inventories and documentation for accuracy.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Manager
Smart And Final
4550 West Pico Blvd
03.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Team leadership with helping create a less stressful environment and letting those feel safe and comfortable to talk to me when any problem arises
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Courtesy Clerk
Ralphs Grocery Store
9200 Lakewood Blvd, Downey, CA 90240
04.2013 - 12.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Processed returns and refunds in accordance with store policies.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
Receptionist
Supercuts
Downey, CA
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Montebello High School
Montebello, CA06.2012
Skills
- Customer Satisfaction
- Stock Room
- Training and Development
- System Updating
- Basic Repairs
- Cash Register Operations
- Invoice and Manifest Review
- Team Goals
- Basic Mathematical Calculations
- Handheld Scanners
- Customer Service
- Maintaining Quality Assurance Standards
- Product and Materials Sorting
- Performance Goals
- Work Assignments
- Safety
- Belt Conveyors
- Conveyor Systems
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Effective Communication
Timeline
Receiver
Smart And Final
03.2023 - Current
Manager
Smart And Final
03.2023 - Current
Courtesy Clerk
Ralphs Grocery Store
04.2013 - 12.2020
Receptionist
Supercuts
Montebello High School