Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Smith

Atlanta,GA

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Overview

4
4
years of professional experience

Work History

Assistant Property Manager

Legacy Apartment Homes
05.2020 - 09.2021
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept accurate records of all resident and tenant correspondence.
  • Processed security deposit refunds.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Posted policies and rules in common areas for tenant review.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalated major issues to property manager for immediate remediation.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Coordinated appointments to show marketed properties.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Agent

Legacy Apartment Homes
02.2018 - 05.2020
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Invited prospects to fill out application upon completion of property tour.
  • Distributed and followed up on tenant renewal notices.
  • Recruited new residents through website advertising and marketing.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Kept meticulous records of correspondence between management and tenants.
  • Conducted property tours to highlight features of properties.
  • Used [Software] to keep record of financial transactions and rental applications.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Collected rent and tracked resident payments and information in computer system.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.

Education

Associate of Science - Nursing

South College
Knoxville, TN
01.2020

Bachelor of Science - Biology

Georgia State University
Atlanta, GA
05.2018

Skills

  • Tenant issue resolution
  • Telephone and email etiquette
  • Payment Collection
  • Records Management
  • Property Maintenance
  • Onsite tours
  • Property tours and inspections
  • Relationship building and rapport
  • Housing regulations
  • Business processes and procedures
  • Policy Enforcement
  • Application process proficiency
  • Rent collection
  • Tenant relations
  • Training and mentoring
  • Showing and leasing of units
  • Issue Escalation

Timeline

Assistant Property Manager

Legacy Apartment Homes
05.2020 - 09.2021

Leasing Agent

Legacy Apartment Homes
02.2018 - 05.2020

Associate of Science - Nursing

South College

Bachelor of Science - Biology

Georgia State University

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Christopher Smith