Christopher Smith
Middleburg,FL
Summary
Experienced truck driver with expertise operating 18-wheelers and box trucks. Brings clean driving record, cdl license and current hazmat endorsement. Customer-oriented and skilled at promoting customer retention, assisting with loading and unloading and completing accurate logs and paperwork.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Class A CDL Truck Driver
Estes Express
Jacksonville, FL
09.2018 - Current
- Followed regular schedule of pickups for individual customers and groups.
- Assisted in loading and unloading of freight using appropriate equipment such as pallet jacks or forklifts when necessary.
- Drove commercial vehicles while observing traffic laws and regulations, resulting in safe on-time deliveries.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Transported goods across state lines in compliance with Department of Transportation regulations.
- Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
Transportation Specialist
Amazon
Jacksonville, FL
11.2017 - 09.2018
- Correspond with multiple shipping companies and demonstrate comprehensive understanding of shipping systems, requirements, rules and obligations to support yard organization and minimize delays.
- Conduct daily coordination with sort center operations departments, transportation peers and carriers to ensure all trailers arrive and depart on time with zero defects.
- maintain the accuracy and integrity of the trailer yard through meticulous attention to detail and daily yard audits.
- Consolidate data from multiple sources to support daily workflow and business needs.
- Operate spotter truck, moving trailers between trailer yard and dock doors and logging all trailer moves to maintain accurate yard inventory.
- Support production by following all safety measures and policies and demonstrating safe behavior.
Truck Driver Class
CHAMPION BRANDS INC
Jacksonville, FL
09.2017 - 11.2017
- Drive delivery truck and deliver beer to stores.
Service Advisor
AutoNation Main shop Service Advisor
Jacksonville, FL
05.2016 - 07.2017
- Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
- Escalated incidents to the next level to remain compliant with the company's standards and procedures.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
- Answered customer questions about services and explained the charges that were involved.
- Verified that all customers received receipts for their purchases.
- Documented all customer inquiries and comments thoroughly and quickly.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Greeted customers in a timely fashion, while quickly determining their needs.
Service Technician
The ICEE Company
Jacksonville, FL
11.2015 - 04.2016
- Install machines and water filtration systems.
- Remove machines from businesses.
- Service and.
- maintain machines.
Customer Service Manager
Pep Boys Auto Parts & Service
Jacksonville, FL
06.2011 - 01.2014
- Promptly responded to inquiries and requests from prospective customers.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Identified individual development needs with appropriate training.
- Coordinated department schedules to maximize coverage during peak hours.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Met all customer call guidelines including service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Freight Handler
Southeastern Freight Lines
Jacksonville, FL
09.2009 - 05.2011
- Picked products for specific routes according to pick sheets.
Infantry Fire Team Leader
US Army
Fort Riley North, KS
07.2006 - 07.2009
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Operated and maintained field communications equipment.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
Education
CDL Class A - Truck Driving
National Training, Inc.
Orange Park, FL2017
EPA 608 Universal in HVAC -
Tulsa Welding School
Jacksonville, FL2015
High School Diploma -
Frank H. Peterson Academies
Jacksonville, FL2006
Skills
- LTL knowledge
- Safety-conscious
- Computer-savvy
- Excellent time management
- Fast learner
- Deadline-driven
- Forecasting
Good team leading skills
- Customer service
- Effective communication
- Problem resolution
- Time management
Certification
August 2017 to September 2021 CDL Class A with Hazmat Double/Triple Tanker Endorsements. Certified Hostler Trainer March 2018 to March 2019. Became one of 5 hostler trainers for Amazon in the Jacksonville area.
Skills
Army, attention to detail, basic, Customer Service, delivery, directing, doors, fork lift, HVAC, inventory, logging, Mechanical, weapons, pallet jack, policies, recording, retail, safety, shipping, Trainer, transportation, workflow
Timeline
Class A CDL Truck Driver
Estes Express
09.2018 - Current
Transportation Specialist
Amazon
11.2017 - 09.2018
Truck Driver Class
CHAMPION BRANDS INC
09.2017 - 11.2017
Service Advisor
AutoNation Main shop Service Advisor
05.2016 - 07.2017
Service Technician
The ICEE Company
11.2015 - 04.2016
Customer Service Manager
Pep Boys Auto Parts & Service
06.2011 - 01.2014
Freight Handler
Southeastern Freight Lines
09.2009 - 05.2011
Infantry Fire Team Leader
US Army
07.2006 - 07.2009
CDL Class A - Truck Driving
National Training, Inc.
EPA 608 Universal in HVAC -
Tulsa Welding School
High School Diploma -
Frank H. Peterson Academies
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